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Symantec Netbackup Client Connections yes or no

Posted on 2013-01-23
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We recently restarted all of our servers and now my backup is now working.  I look around in Symantec Netbackup to see if I can spot anything, and I notice under Netbackup Management, under Host Properties, under Clients, that none of the Clients indicate "connected."  Shoud they?  In just trying to investigate, I clicked on one, and it connected.  

So my question may be a simple one, but: Should they all be connected?  I have one master and a dozen clients.  Connect them all?  When I connected, it posted a version number and a "connected" status.  Nothing else seemed to change.

Oh, the question I am getting in Netbackup is "All compatible drive paths are down, but media is available, resource request failed (800)."

I checked backup daily but this is my first need to trouble-shoot.  Help is greatly appreciated!
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Question by:tperegoy
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Rodney Barnhardt earned 2000 total points
ID: 38809621
I am confused, you seem to indicate in your first sentence that everything is working, but further down, you seem to indicate it is not. Are you troubleshooting a current problem, or why they were not working to begin with? I believe it is generally only "connected" when a job runs. However, if you click on it, it connects to obtain information about a client. Mine works the same way. I show no status, but if I click on it, I get a message "loading data", then the status is "connected".
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by:Rodney Barnhardt
ID: 38809638
Oh, as far as the error 800, it could be for a variety of reason, please review the following to troubleshoot:
http://www.symantec.com/business/support/index?page=content&id=TECH43214
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by:tperegoy
ID: 38809695
My bad.  I meant "and now my backup is NOT working."  You answered my question so thank you.  I still have to determine why backup is not running.
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