Solved

Adobe Acrobat Standard Software Upgrade Licensing Question

Posted on 2013-01-23
5
367 Views
Last Modified: 2013-01-23
I presently have Adobe Acrobat 9 Standard on several PCs.  I would like to upgrade to the latest version, and I see it is possible to do that, which is great, so I can pay for the upgrade price and not the full version - however, my question/concern is - after I have the upgrade, in the event of having to re-install the software, is it necessary to first install the old version, Acrobat 9, and then install the upgrade XI over it, or am I OK with just installing XI?  If I don't need to maintain Acrobat 9 then that's one less thing to worry about.  I tried finding this on Adobe but didn't mention anything either way. If you can provide a link even better! Thanks!
0
Comment
Question by:fireguy1125
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 11

Expert Comment

by:itguy565
ID: 38809666
If you purchase an upgrade then it would be necessary to install the original application and then install the upgrade version. You can't just install the upgrade version as a full standalone install.
0
 
LVL 94

Accepted Solution

by:
John Hurst earned 250 total points
ID: 38809705
I have installed an Adobe Standard upgrade on a new machine. At some point, it asked for the base license which, of course, I had and supplied. I have done this a couple of times.

You do need to keep the prior license Key to supply on demand.

It works for me and I suggest you try it on a machine to ensure you do not encounter any problems.

... Thinkpads_User
0
 
LVL 44

Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 250 total points
ID: 38811469
Thinkpads_User is correct, you do not need to install the previous version of the software. Just keep your old license key around, the Adobe installer will ask you for it if you are not directly upgrading from the previous version of the software.

If you register your software with Adobe, you can look up all serial numbers that you own on their support web site.
0
 
LVL 1

Author Closing Comment

by:fireguy1125
ID: 38812510
Thanks!
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 38812536
You are welcome and I was pleased to help you with this.  ... Thinkpads_User
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question