Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Adobe Acrobat Standard Software Upgrade Licensing Question

Posted on 2013-01-23
5
Medium Priority
?
388 Views
Last Modified: 2013-01-23
I presently have Adobe Acrobat 9 Standard on several PCs.  I would like to upgrade to the latest version, and I see it is possible to do that, which is great, so I can pay for the upgrade price and not the full version - however, my question/concern is - after I have the upgrade, in the event of having to re-install the software, is it necessary to first install the old version, Acrobat 9, and then install the upgrade XI over it, or am I OK with just installing XI?  If I don't need to maintain Acrobat 9 then that's one less thing to worry about.  I tried finding this on Adobe but didn't mention anything either way. If you can provide a link even better! Thanks!
0
Comment
Question by:fireguy1125
5 Comments
 
LVL 11

Expert Comment

by:itguy565
ID: 38809666
If you purchase an upgrade then it would be necessary to install the original application and then install the upgrade version. You can't just install the upgrade version as a full standalone install.
0
 
LVL 100

Accepted Solution

by:
John Hurst earned 1000 total points
ID: 38809705
I have installed an Adobe Standard upgrade on a new machine. At some point, it asked for the base license which, of course, I had and supplied. I have done this a couple of times.

You do need to keep the prior license Key to supply on demand.

It works for me and I suggest you try it on a machine to ensure you do not encounter any problems.

... Thinkpads_User
0
 
LVL 44

Assisted Solution

by:Karl Heinz Kremer
Karl Heinz Kremer earned 1000 total points
ID: 38811469
Thinkpads_User is correct, you do not need to install the previous version of the software. Just keep your old license key around, the Adobe installer will ask you for it if you are not directly upgrading from the previous version of the software.

If you register your software with Adobe, you can look up all serial numbers that you own on their support web site.
0
 
LVL 1

Author Closing Comment

by:fireguy1125
ID: 38812510
Thanks!
0
 
LVL 100

Expert Comment

by:John Hurst
ID: 38812536
You are welcome and I was pleased to help you with this.  ... Thinkpads_User
0

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question