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Outlook 2010 Retention Policy and Archiving

Posted on 2013-01-23
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Last Modified: 2013-02-11
The company I am working for has setup a retention policy for their Outlook.  Users with 2010 on their desktops, or users who log into the 365 webmail, can right click on a document and assign it a 3 year retention.  They then use a second policy to send it to the archive folder after a day.  This should have it keep the 3 year retention as opposed to having it inherit the 1 year policy of the archive like it would if the user drags it there.
After the 3 year policy is applied you can see a tag in the header which says Retention Policy - keep for 3 years and the expiration date.  However, the problem we are seeing is that after it is moved into the archive folder by the second policy, this information vanishes and you can no longer see when the email will expire.
Is there a setting that we may be missing that would keep this information visible to the users?
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Question by:mjkerrig
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imkottees earned 500 total points
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by:mjkerrig
ID: 38814077
Thank you, but I believe that the policies themselves have been setup correctly by my superiors.  My question, I think, is more around is there a limitation to the archive folder itself that prevents seeing the personal retention tab information.
I noticed, in a users screenshot of the issue, that the Assign Policy button is present in the ribbon before a message is sent to the archive and not present on the message once there.  I am wondering if this is by design or in some way adjustable to allow the information to be viewed.
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Author Closing Comment

by:mjkerrig
ID: 38875925
Good information, just not quite what I needed for the customer.
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