I have a user who's left the firm a year ago but management wants the account to remain active so that they can review emails in the account. So we setup this user up as an additional mailbox in the managers Outlook. Afterwards we hid the old user from the Exchange address list.
This manager just received a new machine with Office 2010 and we're trying to add the mailbox back to her account. We've gone into AD and removed the check for 'hide from Exchange address list' but the user never shows up in the GAL.
If I go into ESM, recipients, All Global Address Lists, Default Global Address List properties and click preview on the filter rules the user is listed.
I've tried downloading the address book when in and out of cache mode in Outlook and even tried waiting 24 hours for her to show up and nothing has worked.
Looking for some other ideas to try.