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Problem with business objects smtp relay for reports

Posted on 2013-01-23
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Last Modified: 2013-03-25
Hi All,

We have a number of reports that go out daily from our Business Objects system via SMTP relay.  The relay is an Exchange 2010 relay object that allows relay for specific IP addresses.  I've added the addresses of our two b-objects servers.  

On the Central Management Console, I've updated the Crystal Reports job server, the Destination job server, and the Web Intelligence job server to the following:

domain name:  mydomain.com
server name:  emailserver
port:  25
authentication:  none
smtp user name:  reportserver (this corresponds to a real Exchange account)
from:  donotreply@mydomain.com
to:  admin@mydomain.com (our programmer)


When I try to send any reports, I see this error:

Status             Failed  
External Destination:             Mail the instance to: "list of user names" .  
Creation Time: 1/23/2013 8:16 AM  
Start Time: 1/23/2013 8:16 AM  
End Time: 1/23/2013 8:17 AM  
Server Used: b-objects2.Desktop_IntelligenceJobServer  
Error Message: server error. CrystalEnterprise.Smtp: SMTP_E_TCPSOCKET_OPEN(2)  


I've tried a number of different syntaxes, but nothing works.  We have many systems that use relay, and this is the only one that won't work.  The only difference is that the old server was Exchange 2003, now retired, and the new Exchange 2010 relay must be  used.
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Question by:hnncsb
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by:Kurt Reinhardt
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On the Central Management Console, I've updated the Crystal Reports job server, the Destination job server, and the Web Intelligence job server

vs.

Server Used: b-objects2.Desktop_IntelligenceJobServer
Error Message: server error. CrystalEnterprise.Smtp: SMTP_E_TCPSOCKET_OPEN(2)

As a rule of thumb, I set destinations for every job server I'm using.
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hnncsb earned 0 total points
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The issue was the crystal reports didn't have the smtp domain name appended to the e-mail name, a requirement for Exchange 2010.  I added it, and all worked again.
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Author Closing Comment

by:hnncsb
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No comments provided the solution.  I resolved this via trial and error.
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