We have a number of reports that go out daily from our Business Objects system via SMTP relay. The relay is an Exchange 2010 relay object that allows relay for specific IP addresses. I've added the addresses of our two b-objects servers.
On the Central Management Console, I've updated the Crystal Reports job server, the Destination job server, and the Web Intelligence job server to the following:
domain name: mydomain.com
server name: emailserver
smtp user name: reportserver (this corresponds to a real Exchange account)
to: firstname.lastname@example.org (our programmer)
When I try to send any reports, I see this error:
External Destination: Mail the instance to: "list of user names" .
Creation Time: 1/23/2013 8:16 AM
Start Time: 1/23/2013 8:16 AM
End Time: 1/23/2013 8:17 AM
Server Used: b-objects2.Desktop_IntelligenceJobServer
Error Message: server error. CrystalEnterprise.Smtp: SMTP_E_TCPSOCKET_OPEN(2)
I've tried a number of different syntaxes, but nothing works. We have many systems that use relay, and this is the only one that won't work. The only difference is that the old server was Exchange 2003, now retired, and the new Exchange 2010 relay must be used.