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Access database - mail merge issue

Posted on 2013-01-23
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Last Modified: 2013-01-31
Hello,

We have a customer database on Access. It has a function when the user clicks a button mail merge it enters certain predefined information in Word. It is working Ok on Windows XP 32bit with 32bit Office 2010. Now we migrated to Windows 7 64bit, and the same Office 32bits. The database is working except this mail merge function.

Can you please advise ?
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Question by:goliveuk
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by:peter57r
ID: 38810428
ARe you using code in ACcess to set up the Word document as a mail-merge document, or have you created the mail-merge document in Word and all Access does is just open it?
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by:goliveuk
ID: 38810519
Hello peter57r,

We start supporting this customer a few months ago, and the database was there. According to the experience on the old XP computer where it is working, it is using a code in Access and it is just showing up in Word.
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peter57r earned 2000 total points
ID: 38813427
Sorry I can't work out what you are telling me.

If the mail-merge is built in code in Access then you will have to change the code that creates the connection
- see here for some examples
http://support.microsoft.com/kb/285332

If the Mail-merge has been built into the Word document then you will have to open the template and re-set the data source.
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