Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Mobile 6.1 bluetoth problem after Exhange ActiveSync

Posted on 2013-01-23
7
Medium Priority
?
284 Views
Last Modified: 2013-02-01
We got a customer that after syncronizing with Exchange 2010 Standard can't connect to bluetooth devices. (Headset and printer.) When he configures the exchange account on his phone he is getting a security warning about certain settings that has to be activated to allow mail sync. After restart of the phone, connection to Bluetooth devices is impossible.
I have checked the ActiveSync Policy on the Exchange server and as far as I can see there are no limitations. And also it looks that Enterprise license is required to restrict anything.
It looks that Adroid devices don't got this problem.
0
Comment
Question by:elit2007
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 1500 total points
ID: 38813375
Check the Exchange Activesync Policy on the Exchange 2010 server as this will be controlling such things as Bluetooth and is probably set to disallow it.  I know you have said you have checked, but it is about the only reason I can think of that would prevent it from working.

http://technet.microsoft.com/en-us/library/bb123484(v=exchg.141).aspx

Policies are located under Exchange Management Console> Org Config> Client Access> Exchange Activesync Mailbox Policies.

If the policy hasn't got the Refresh Interval Set in it, then any changes you make won't get to the phone unless you delete the Exchange account from the phone and set it up again.

Alan
0
 
LVL 1

Author Comment

by:elit2007
ID: 38813402
I haven't touched the default settings. And if you see the message under the checkboxes you need Enterprise Edition to restrict mobile use.
Screenshot1.png
Screenshot2.png
Screenshot3.png
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38813613
Okay - thanks for the screen shots.

Add the refresh interval or you can't push any policy changes out to anyone.  Existing devices already connected won't pick up the setting until you delete and re-add the account.

Is there a firmware / OS update for the device?
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 1

Author Comment

by:elit2007
ID: 38813710
I haven't touched default settings and as you can see everything are open. He has tried to remove and add the exchange account but still the same problem. So I’m wondering if it could be a Mobile 6 problem. The problem is that we can’t find the security settings on the phone to turn back blutooth support. Even if we remove the Exchange account. We will check if there are any available updates for the Windows 6 OS.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38814685
No probs - will wait to hear back from you about any updates.

Alan
0
 
LVL 1

Accepted Solution

by:
elit2007 earned 0 total points
ID: 38824821
There was no problem with the Exchange policy. I don't know exactly how, but our customer goggled at found how to disable the setting on the phones registry.
0
 
LVL 1

Author Closing Comment

by:elit2007
ID: 38843108
Published the solution.
0

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question