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Mobile 6.1 bluetoth problem after Exhange ActiveSync

Posted on 2013-01-23
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Last Modified: 2013-02-01
We got a customer that after syncronizing with Exchange 2010 Standard can't connect to bluetooth devices. (Headset and printer.) When he configures the exchange account on his phone he is getting a security warning about certain settings that has to be activated to allow mail sync. After restart of the phone, connection to Bluetooth devices is impossible.
I have checked the ActiveSync Policy on the Exchange server and as far as I can see there are no limitations. And also it looks that Enterprise license is required to restrict anything.
It looks that Adroid devices don't got this problem.
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Question by:elit2007
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7 Comments
 
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Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 500 total points
ID: 38813375
Check the Exchange Activesync Policy on the Exchange 2010 server as this will be controlling such things as Bluetooth and is probably set to disallow it.  I know you have said you have checked, but it is about the only reason I can think of that would prevent it from working.

http://technet.microsoft.com/en-us/library/bb123484(v=exchg.141).aspx

Policies are located under Exchange Management Console> Org Config> Client Access> Exchange Activesync Mailbox Policies.

If the policy hasn't got the Refresh Interval Set in it, then any changes you make won't get to the phone unless you delete the Exchange account from the phone and set it up again.

Alan
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by:elit2007
ID: 38813402
I haven't touched the default settings. And if you see the message under the checkboxes you need Enterprise Edition to restrict mobile use.
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Expert Comment

by:Alan Hardisty
ID: 38813613
Okay - thanks for the screen shots.

Add the refresh interval or you can't push any policy changes out to anyone.  Existing devices already connected won't pick up the setting until you delete and re-add the account.

Is there a firmware / OS update for the device?
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Author Comment

by:elit2007
ID: 38813710
I haven't touched default settings and as you can see everything are open. He has tried to remove and add the exchange account but still the same problem. So I’m wondering if it could be a Mobile 6 problem. The problem is that we can’t find the security settings on the phone to turn back blutooth support. Even if we remove the Exchange account. We will check if there are any available updates for the Windows 6 OS.
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Expert Comment

by:Alan Hardisty
ID: 38814685
No probs - will wait to hear back from you about any updates.

Alan
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Accepted Solution

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elit2007 earned 0 total points
ID: 38824821
There was no problem with the Exchange policy. I don't know exactly how, but our customer goggled at found how to disable the setting on the phones registry.
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Author Closing Comment

by:elit2007
ID: 38843108
Published the solution.
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