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Users cannot combine files to make PDF in windows explorer

Posted on 2013-01-23
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Last Modified: 2013-01-23
Currently when users select multiple files and right-click and choose combine files in PDF they receive a pop-up message that states "Missing PDFMaker files. Do you want to run the installer in repair mode?" I've came across this message before with another company, but want to reach out to the experts. Thanks, Alpha
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Question by:alphaphaedrus
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by:alphaphaedrus
ID: 38810898
the users here are on Acrobat v8.1.
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John Hurst earned 500 total points
ID: 38810916
Acrobat 8 is old and barely worked in Vista let alone Windows 7.  I have done file combines (and use the feature very frequently) and it works fine in Acrobat 9, 10, and 11. The problem is PDF Maker and keeping it compatible with newer versions of Office and Windows.

I suggest you upgrade Acrobat because (a) Version 8 is inherently insecure and will never be fixed (out of suppot) and (b) new versions of Adobe Acrobat combines files just fine.

You can try repairing Adobe and ensuring it is completely patched, but that may not fix the problem.

... Thinkpads_User
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Author Comment

by:alphaphaedrus
ID: 38811090
thanks thinkpad, you reconfirmed what i wanted to read. Much appreciated.
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Expert Comment

by:John Hurst
ID: 38811163
@alphaphaedrus - Thanks very much. I was happy to help you with this. Adobe V11 is a very nice upgrade, combines files nicely, and PDF Maker works fine. I am sure you and your users will like it.

.... Thinkpads_User
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