Solved

MS Office 2010

Posted on 2013-01-23
2
365 Views
Last Modified: 2013-01-30
I have a user working from a remote site. The user uses a mapped drive to access  word doc's from our server (via VPN). She is able to save the file back to our server, but when exiting out of Word 2010 she get prompt about Normal.dotm being in used by another user. When she tries to save it says "read only", she tried saving as a different file, but when she opens Word 2010 and tries to exist same error message is prompted.

Does anyone have a solution for this?

Thanks in advance.
0
Comment
Question by:RKoons
2 Comments
 
LVL 12

Expert Comment

by:michaelgoldsmith
ID: 38811253
Try this on the affected PC.

Navigate to the user templates folder (can be found from tools > options > file locations > user templates). Once at the folder show hidden files and you should see a ~Normal.dot file. Delete it and reboot the PC to see if this resolves your issue.
0
 
LVL 17

Accepted Solution

by:
Nik earned 500 total points
ID: 38811540
I have already replied to similar question:

You can try to add this key to your registry:
[HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Options\WordMail]
"ATUserAdded"=dword:00000001

or

navigate here:
C:\Users\%username%\AppData\Roaming\Microsoft\Templates

Delete 'normal' files..

Once your open and close Word application a new normal.dot file should be automatically created.

Regards,
Nik
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

No matter the version of Windows you are using, you may have some problems with Windows Search running too slow or possibly not running at all. Before jumping into how you can solve this issue, just know there are many other viable alternative deskt…
Outlook Free & Paid Tools
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question