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Small Business Server 2003 VSS failure

Posted on 2013-01-23
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Last Modified: 2013-02-05
Hello,

I have a SBS2003 server with a single SATA HDD that is unable to backup using NT Backup. As soon as I try to run any sort of backup (even one file) it immediately fails with the following error:

--------------------------------
Volume shadow copy creation: Attempt 1.

Error returned while creating the volume shadow copy:0x8004230f.

Error returned while creating the volume shadow copy:8004230f
Aborting Backup.
----------------------------------
Checking the Shadow Copy properties of the drive shows:

Failed to retrieve volumes that are eligible for shadow copies.

Error 0x004230f.: The shadow copy provider had an unexpected error while trying to process the specified operation.
-----------------------------------------

I also have the following errors in the Event log:

Event ID 12293:
Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details Cannot ask provider {b5946137-7b9f-4925-af80-51abd60b20d5} if volume is supported. [0x8000ffff] [hr = 0x8000ffff].

Event ID 8019:
End Operation: Warnings or errors were encountered.
Consult the backup report for more details.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---------------------------------------

The VSSADMIN output is:

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {910e30b2-527d-4a20-9ac9-df0808fd9012}
   State: [1] Stable
   Last error: No error

Writer name: 'MSDEWriter'
   Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
   Writer Instance Id: {16006578-ca54-4412-a88b-626d99391655}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {9cdf48b6-149d-46bf-a3b9-93a1ffb6bd1a}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {c3ee7e3c-ca04-45d8-bd3e-2a40a5f3bf82}
   State: [1] Stable
   Last error: No error

Writer name: 'Dhcp Jet Writer'
   Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
   Writer Instance Id: {31d8f12f-b6af-4e02-a84c-2e995b2306c3}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {6c63f017-3698-4c72-9aa1-c9c9fb07caef}
   State: [1] Stable
   Last error: No error

Writer name: 'NTDS'
   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Instance Id: {a7b161a3-072c-4324-a88d-c23a363ccf00}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {67e15b09-16a1-4e09-b1e0-76993a907e1f}
   State: [1] Stable
   Last error: No error

Writer name: 'WINS Jet Writer'
   Writer Id: {f08c1483-8407-4a26-8c26-6c267a629741}
   Writer Instance Id: {4926c2e3-ed1d-441a-8ac2-f80a10285345}
   State: [1] Stable
   Last error: No error

Writer name: 'Event Log Writer'
   Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
   Writer Instance Id: {350153c8-87f9-48a5-bb10-24dd9581b2aa}
   State: [1] Stable
   Last error: No error

Writer name: 'FRS Writer'
   Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
   Writer Instance Id: {14e7349e-1714-46fd-8590-926bb6365da4}
   State: [1] Stable
   Last error: No error

Writer name: 'Removable Storage Manager'
   Writer Id: {5d3c3e01-0297-445b-aa81-a48d7151e235}
   Writer Instance Id: {261492ce-2aa9-49d5-8014-1425ddd73ede}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {957127f7-2ab3-44b4-bcf0-ff3a77ba05b3}
   State: [1] Stable
   Last error: No error


C:\Documents and Settings\Administrator>^A


After doing some reading, I have done the following :

1. Made sure the VSS and RPC services are running.
2. Verified no other backup products were or had been installed on this server.
3. Applied hotfix KB940349 and rebooted.
4. Manually registered the following services:

Net stop vss
Net stop swprv
regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll
Reboot your server.
After reboot, open a command prompt and run:
vssadmin list writers
all writers are displayed w/o errors.
 ***It's worth noting that before I did this only one write was output for the vssadmin list writers command. After running these I get the normal looking output restored above.***

5.  Ran sfc/scannow and reapplied SP2.

As of now, I still can't get NT Backup to run. While going through this article: http://social.technet.microsoft.com/Forums/en-US/winserverfiles/thread/cacb57e3-ff50-4ca8-9a4a-5ee612315f05

I notice they mention a problem after the motherboard was replaced. I've been told that this server originally took electrical and had to be rebuilt, including the motherboard. Additionally, when I look under HKLM\system\currentcontrolset\enum\storage\volume\ I see a number of different entries, about eight, though only one has the correct disk signature in the key.

Not sure where to go from here. Any advice is appreciated.
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Question by:Mandr1ch
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by:IanTh
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by:Mandr1ch
ID: 38812073
Thanks for the reply! Unfortunately, I am on Server 2003 and do not have those options.
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Mandr1ch earned 0 total points
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Closing question since no further suggestions made.
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No further suggestions made.
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