Solved

Exchange 2003 - Mobile sync stopped working for two users

Posted on 2013-01-23
4
300 Views
Last Modified: 2013-02-11
We have two users whose phone stopped working suddenly after a server reboot. No updates were performed. I'm not sure why the server was rebooted though.

All other users work fine except for these two users. Tried different phones as well and no luck. OWA and Outlook work fine for these users and Outlook Mobile Access is enabled for the users as well. Not too familiar with Exchange 2003.

I don't see any errors relating to the issue.

Ideas on what I should check?
0
Comment
Question by:akbcomputers
  • 2
  • 2
4 Comments
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 38811971
Please check the problem accounts inherited permissions as per my article:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Ignore the exchange version!

Alan
0
 

Author Comment

by:akbcomputers
ID: 38814465
The permissions were already being inherited.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38814614
Okay - wasn't sure if that would be the reason, but worth ruling out.

Can you please run the Activesync test on https://testexchangeconnectivity.com and post the results for one of the problem users.

Specify manual server settings so that you don't try to use Autodiscover.

Alan
0
 

Author Comment

by:akbcomputers
ID: 38876021
It was permissions but down deeper on in AD. Sadly I do not recall exactly where it was for the changes I made.
0

Featured Post

The curse of the end user strikes again      

You’ve updated all your end user’s email signatures. Hooray! But guess what? They’re playing around with the HTML, adding stupid taglines and ruining the imagery. Find out how you can save your signatures from end users today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video discusses moving either the default database or any database to a new volume.

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now