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Exchange 2003 - Mobile sync stopped working for two users

Posted on 2013-01-23
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Last Modified: 2013-02-11
We have two users whose phone stopped working suddenly after a server reboot. No updates were performed. I'm not sure why the server was rebooted though.

All other users work fine except for these two users. Tried different phones as well and no luck. OWA and Outlook work fine for these users and Outlook Mobile Access is enabled for the users as well. Not too familiar with Exchange 2003.

I don't see any errors relating to the issue.

Ideas on what I should check?
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Question by:akbcomputers
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Alan Hardisty earned 500 total points
ID: 38811971
Please check the problem accounts inherited permissions as per my article:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Ignore the exchange version!

Alan
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by:akbcomputers
ID: 38814465
The permissions were already being inherited.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 38814614
Okay - wasn't sure if that would be the reason, but worth ruling out.

Can you please run the Activesync test on https://testexchangeconnectivity.com and post the results for one of the problem users.

Specify manual server settings so that you don't try to use Autodiscover.

Alan
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Author Comment

by:akbcomputers
ID: 38876021
It was permissions but down deeper on in AD. Sadly I do not recall exactly where it was for the changes I made.
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