attachements shutting down office products

When I open an attachment from outlook that is an excel file or word file (does not happen on image files or pdf) it will try and open excel and word but will get an error that it has encountered a problem and needs to shut down.  This happens also when I save the attachment to the desktop and open.  I have no other problems with excel or word except when I am trying to open an attachment that someone has emailed me.  Seems like it has to do with attachments only.
mkramer777Asked:
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Using the file you saved to the desktop, run Word/Excel in safe mode. You can do that from the Run window using the command "winword /safe" (or excel). Can you open the file then? If so, it means one of the add-ins to those programs is causing the problem.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Any specific size you have noticed that if its above lets say 10MB the Outlook crashes ?

- Rancy
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mkramer777Author Commented:
These are all under 10MB.  They are small excel and word files.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
What if some file of 1 MB or some KB does that still gives issue ?

- Rancy
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mkramer777Author Commented:
Happens even on an excel or word file that is less than 1MB.
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jcimarronCommented:
mkramer777--The shutdown notices often offer "More Details".  Do these?
Look into Event Viewer for Error messages.
Or run the Windows Reliability Monitor.  
Control Panel\All Control Panel Items\Action Center\Reliability Monitor
And click on any Red Error icons.
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Another question, once you save one of these attachments to your desktop, can anyone else open it? Whether you put it on the network or email it to someone else?
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AmitIT ArchitectCommented:
Use Process monitor tool from sysinternal. That will help you to identify the root cause.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Hope those arent Macro enabled ?
What  is the version of Outlook in Question ? hope updated\upgraded

- Rancy
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mkramer777Author Commented:
outlook 2010 (do you need other info on this)  Also, I noticed that some add ons are loading.  Could this be the problem?

And how do you use process monitor?  Looks like a bunch of data to me.

What do you mean by macro enabled?

If I uninstall and reinstall outlook will it screw up my outlook file or will everything come back just like it is now?
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mkramer777Author Commented:
I went in and disabled the add ons and now outlook won't start. It says cannot start outlook.  1 of the add ons was for starting the program?!!? Really?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
You should make a copy of all files before you try with Re-install option
Please enable the Addons just ones mainly used

- Rancy
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mkramer777Author Commented:
ok
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mkramer777Author Commented:
WOULD A REINSTALL OF OFFICE 2010 BE A GOOD IDEA?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
I ideally do check if the issue is re-producible on a different machine and yes Re-install can surely help so is worth

But ensure you backup the PST's if any and perform the Re-install just so no data is lost

- Rancy
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mkramer777Author Commented:
Can I just find the data file location of the outlook account and copy and paste to a usb drive?  Would that get all the info I would need before I reinstall?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Yes that should be good

- Rancy
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Before you reinstall, try outlook in safe mode (Start, run, Outlook /safe). This is an easier method of identifying if the problem is with an add-in. Then you know if you troubleshooting the right problem.

Also just a nitpick on terminology. If safe mode still doesn't help, you might try the next step of reinstalling like you said. However I would suggest you remove the software, reboot and then reinstall it. Just running the reinstall routine has a lesser chance of fixing the problem, since it will try to preserve all your add-ins and other things (which is why I needed to cofirm if safe mode works or not).
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mkramer777Author Commented:
I did just the remove and then installed outlook again and I have the same problems.  Should I do a complete removal of all office and then install again?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Shouldnt be much of a difference

I would say if possible just check its working fine on another machine

- Rancy
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Just so we can say its covered, I would still try Outlook in safe mode.

And as Rancy said, similar to what I suggested earlier, can you reprtoduce the problem on another system?
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mkramer777Author Commented:
same problem in safe mode.  I have uninstalled and removed office 2010.  Still the same problem.  If I open and close outlook it says it has encountered a problem.  When I open an attachment in outlook for excel, excel will open and then it will say enable editing.  Once I click this excel will close.  Not sure what to do next.  I have done a pst repair option as well.
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Just as an idea, turn the anti-virus off if you have one. Also try running the server itself in safe mode.
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mkramer777Author Commented:
Every attachment that I save from outlook will ask me to enable editing because it originated from the internet and not a trusted source.  When I click on enable editing the program (word, or excel) will close with a problem
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Sorry, I have been getting two similar problems mixed up here. So when I said server, I meant whatever system you are running on.

I see where you said you tried Outlook in safe mode. Later you said "same problem in safe mode". Did you mean saving the attachment and then opening Word or Excel and then opening the saved file?

Just trying to narrow the problem to being Outlook, or Word and Excel. Also if you forward the attachment to another address, does it work then?
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