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Windows 7 taking a long time to index archive folders

Posted on 2013-01-23
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Last Modified: 2013-01-31
Hi there,

I have a niggling issue with searching emails indexing on windows7 and outlook.

I upgraded a users PC to windows 7 and found that her search utility
on outlook is not working correctly.. It cant seem to find emails recently created or a couple of days old.

I checked the indexing in controll panel and it advises that indexing is still running..

Its been running now for 3 months...

The computer always gets turned of, so indexing only has a chance to work while the user is working
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Question by:AntonInf
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Expert Comment

by:michaelgoldsmith
ID: 38812025
Are you running Exchange?
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by:AntonInf
ID: 38812125
Yes we are running exchange server 2003... but the problem is on a windows 7 computer running outlook 2010...  

The users use the search field to find historical mail for customer information
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Accepted Solution

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michaelgoldsmith earned 500 total points
ID: 38812201
First, make sure that Outlook is in Exchange Cached Mode.

Second, verify that you are indexing properly:
Click into the Search Inbox field. At the top select Search Tools > Indexing Status. Check to see that the dialog box shows 0 items remaining. If not, you should leave this PC on to allow indexing to finish.

If it does not look like indexing is working you can rebuild the search catalog.
1. Close Outlook and go to START > Control Panel
2. Search for Indexing Options and then click the Advanced button.
3. Click the Rebuild button.
4. Restart Outlook and check the Indexing status again. You should see this number decrease.
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