Excel 2010 Dialog boxes hiding behind spreadsheet
Posted on 2013-01-23
I have a heavy Excel 2010 user who calls me into her office regularly with this issue. She says her Excel is locked up. No matter where you click in the Excel window, it just dings at you. This is usually caused by there being a dialog box that pops up and is waiting to be answered before returning the spreadsheet.
the problem is that the diaglog box is either not present or is hiding behind the spreadsheet and won't come forward to take the focus.
It is almost always the case that closing outlook causes the dialog box to reappear and the user can continue. I have turned off all of the outlook addins that I can yet still retain functionality and security. the only addins I have left turned on are Exchange, Mcafee and Zixmail.
in a recent visit, I addressed the problem. She had one spreadsheet open. She went to open another spreadsheet that was password protected. The password dialog box for the 2nd spreadsheet was hiding behind the first spreadsheet and would not come forward. I closed Outlook and the password diaglog box reappeared. I opened outlook and tried to recreate the problem, but it would not behave that way again.
what else can I do here? I don't want to tell the user that here is yet another problem with microsoft software that I can't fix. This never happened to her in her 8 years of using windows xp and office 2003.
anybody have any experience with this or have any ideas of what to try?