Solved

Autotask Connectwise PSA

Posted on 2013-01-23
3
54 Views
Last Modified: 2016-06-07
We are currently debating between Autotask and Connectwise.  Has anyone actively used one or both of these products?  If so, which do you prefer and why?
0
Comment
Question by:clarkcomp091501
3 Comments
 
LVL 4

Accepted Solution

by:
ITworks earned 500 total points
Comment Utility
I've used both products, and am still an Autotask user.  When I used ConnectWise last, it was all application-based.  I couldn't just hop onto a website and make a quick couple of changes.  It appears as though that has changed.

I also felt that it took more steps to accomplish common tasks like creating trouble tickets, opportunities, and even the billing system.  It did have some really neat features like Tracks, and I hear they have collections automation available now, too.  Those are some intriguing features if you ask me, but not the "meat and potatoes" to justify using it by these items alone.
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Do you come here a lot? Are you lazy like me and don't want to go through the "trouble" of having to click your Dock's Safari icon and then having to click your Experts Exchange Favorites bookmark to get here? Well then this article is for you.
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now