Solved

Proliant DL360 G7 USB Disabled On Boot

Posted on 2013-01-23
6
4,315 Views
Last Modified: 2013-02-02
I have a Proliant server in which none of my USB ports work until the server gets to the Windows Server log in screen.  I am wanting to reinstall Windows Server but I can't hit any keys on the keyboard to boot from CD.  Once it boots up the mouse lights up and the keyboard works.  I am not a server guy so I have no idea what I can do here.

Thanks for any help you can give me.
0
Comment
Question by:G Scott
  • 3
  • 2
6 Comments
 
LVL 1

Expert Comment

by:t-work
ID: 38812565
Enable "legacy support" for USB ports (it's a BIOS setting).
Then the keyboard / mouse will work.
0
 
LVL 1

Author Comment

by:G Scott
ID: 38812575
How do I get in the BIOS if my mouse and keyboard don't work. This server does not have PS2 ports.
0
 
LVL 1

Author Comment

by:G Scott
ID: 38812581
Also, wouldn't that mean that the USB ports would never work?
0
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

 
LVL 1

Expert Comment

by:t-work
ID: 38812724
So it is sure that even during bios time the keyboard does not work at all? F9,F1,F2,F11,F12,DEL won't bring you into BIOS?

Have you removed ANY other device except your Keyboard?

>Also, wouldn't that mean that the USB ports would never work?

No.

Edit: --> As soon as the OS can load drivers for your USB devices, legacy mode is not needed anymore.
0
 
LVL 55

Accepted Solution

by:
andyalder earned 500 total points
ID: 38813599
Reset CMOS with switch 6 of the system maintenance switch. Take the lid off, switch switch 6 and power on and wait for it to tell you to turn it off and switch switch 6 again.

There should be a picture of the motherboard on the inside lid with the maintenance switch shown, if not it's in the maintenance and service guide at http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02065150/c02065150.pdf
0
 
LVL 1

Author Closing Comment

by:G Scott
ID: 38847912
Thanks andyalder, that seems to have done the trick.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Requirements: root access via SSH, telnet, or other.. Alternately, access from the server administrator to run a counter-strike server, and the proper access rights to do so. Enough free disk space (and allowed to use this much, eg disk quota): 6…
Data center, now-a-days, is referred as the home of all the advanced technologies. In-fact, most of the businesses are now establishing their entire organizational structure around the IT capabilities.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…

790 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question