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Can't move items to .PST from desktop

Posted on 2013-01-23
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Last Modified: 2013-01-29
I have a user that saved a backup of his .pst to our network drive and had it mapped to his outlook. Last night he lost the ability to move items to it(.pst). I gave him full permissions to the .pst on the network drive and I moved it to his local desktop and tried re-mapping. He can view items in the .pst, but cannot move items to it or out of it. Ideas?
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Question by:sotf
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6 Comments
 
LVL 14

Expert Comment

by:JAN PAKULA
ID: 38813317
Assuming you are using roaming profiles his desktop will be accessed through share on the share server.
Can you try that:
- can you give him local admin rights -just for testing
- move his pst to local c drive and try then

other options would be corruption of outlook profile and/or corruption of pst
try deleting profile and recreate it (make sure you backup all rules and alerts + contacts, calendar)

also try that
http://office.microsoft.com/en-001/outlook-help/repair-outlook-data-files-pst-and-ost-HA010075831.aspx


JAN MA CCNA
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LVL 25

Expert Comment

by:Tony Giangreco
ID: 38813976
I'd login as the domain administrator, map the PST on the network share and open it in Outlook as the administrator. You should have full rights to it. If not, take ownership of it in NTFS permissions.

Then open Outlook, open that PST file and make sure that user is set to the Owner under permissions.
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LVL 22

Expert Comment

by:Adam Leinss
ID: 38815823
Could be corruption in the file itself.  If after verifying the NTFS permissions as given above the file still isn't working correctly, do a search on the C: drive for a file by the name of scanpst.exe.  That should be able to detect and repair any corruption in the PST file.
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LVL 47

Expert Comment

by:apache09
ID: 38816894
"saved a backup of his .pst to our network drive and had it mapped to his outlook"

You may already be aware, but Should note here that PST Files are not supported by microsoft over mapped or Network Drives.

Ideally they should remain on the local machine iteslef

Have the user disconnect from the PST
Restart their PC
Try copying/Moving the PST from the network location to their Local Machine

Now have the user open outlook and connect the PST
Is there any difference on how it behaves now?
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Accepted Solution

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sotf earned 0 total points
ID: 38817485
Thank you all very much for your help. There are some great information in your answers, but fortunately the answer was a lot simpler than any permissions issue. As it turns out, this user had selected the 97-2003 version of PST file that has sizing limits. Once he created a new Outlook data file in the right format, he was able to move his items and continue his work.

I am aware that PST files should ideally be hosted on the local client, unfortunately, the environment in which we have established our network does not have stable power and the client images that we are required to use often corrupt due to power outages. We have about an hour on battery backups for our ESXi hosts and  iSCSI NFS, so the best place for user data is on the NFS.

Again, thank you for all the assistance and information.
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Author Closing Comment

by:sotf
ID: 38830391
The user had selected the wrong version (97-2003) of the outlook data files. Once the right version had been created, he was able to continue to grow his PST size.
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