[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

attaching a file to premade reply in osticket

Posted on 2013-01-23
4
Medium Priority
?
514 Views
Last Modified: 2013-01-24
osticket_1.6.0/upload/scp/kb.php?a=add
Is there a way to Attach a file (file attachment) to a prepaid reply.
Would this involve php programming,
if so what file would I edit or does osticket have modules / addons


I asked a similar question in osticket forum and got no answer and am looking into premium osticket support.
0
Comment
Question by:rgb192
  • 2
  • 2
4 Comments
 
LVL 2

Expert Comment

by:axessJosh
ID: 38814678
I'm not sure if you can add an attachment to a template reply.  I did some looking around and didn't see the option.  I did see where you could turn on an option for the user to provide an attachment to you.

an option may be to upload your file to a web server and add the link to that file in the template respond message.
0
 
LVL 1

Author Comment

by:rgb192
ID: 38814837
>>an option may be upload a file to webserver
I know where the folder is

>>Link the file
which php file or mysql table do I edit
0
 
LVL 2

Accepted Solution

by:
axessJosh earned 2000 total points
ID: 38814851
For example, reply may look like:

thanks for your inquiry, we have developed this white paper that better explains how to proceed.

<a href="http://www.yourdomain.com/forms/white-paper.pdf">Click Here to Download</a>

Regards,

Support Team.

You would not have to update a table at all, just upload the file to your webserver.  Then you would create the email template in the Admin Panel >> Email Template section.
0
 
LVL 1

Author Closing Comment

by:rgb192
ID: 38816578
thanks

I do not wish to include a link
but you template idea may work which is why I opened another question about this:

http://www.experts-exchange.com/Web_Development/Web_Languages-Standards/PHP/Q_28007895.html
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article discusses four methods for overlaying images in a container on a web page
Originally, this post was published on Monitis Blog, you can check it here . In business circles, we sometimes hear that today is the “age of the customer.” And so it is. Thanks to the enormous advances over the past few years in consumer techno…
The viewer will learn how to dynamically set the form action using jQuery.
The viewer will learn how to count occurrences of each item in an array.
Suggested Courses

590 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question