Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 504
  • Last Modified:

attaching a file to premade reply in osticket

osticket_1.6.0/upload/scp/kb.php?a=add
Is there a way to Attach a file (file attachment) to a prepaid reply.
Would this involve php programming,
if so what file would I edit or does osticket have modules / addons


I asked a similar question in osticket forum and got no answer and am looking into premium osticket support.
0
rgb192
Asked:
rgb192
  • 2
  • 2
1 Solution
 
axessJoshCommented:
I'm not sure if you can add an attachment to a template reply.  I did some looking around and didn't see the option.  I did see where you could turn on an option for the user to provide an attachment to you.

an option may be to upload your file to a web server and add the link to that file in the template respond message.
0
 
rgb192Author Commented:
>>an option may be upload a file to webserver
I know where the folder is

>>Link the file
which php file or mysql table do I edit
0
 
axessJoshCommented:
For example, reply may look like:

thanks for your inquiry, we have developed this white paper that better explains how to proceed.

<a href="http://www.yourdomain.com/forms/white-paper.pdf">Click Here to Download</a>

Regards,

Support Team.

You would not have to update a table at all, just upload the file to your webserver.  Then you would create the email template in the Admin Panel >> Email Template section.
0
 
rgb192Author Commented:
thanks

I do not wish to include a link
but you template idea may work which is why I opened another question about this:

http://www.experts-exchange.com/Web_Development/Web_Languages-Standards/PHP/Q_28007895.html
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now