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attaching a file to premade reply in osticket

Posted on 2013-01-23
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Last Modified: 2013-01-24
osticket_1.6.0/upload/scp/kb.php?a=add
Is there a way to Attach a file (file attachment) to a prepaid reply.
Would this involve php programming,
if so what file would I edit or does osticket have modules / addons


I asked a similar question in osticket forum and got no answer and am looking into premium osticket support.
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Question by:rgb192
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4 Comments
 
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Expert Comment

by:axessJosh
ID: 38814678
I'm not sure if you can add an attachment to a template reply.  I did some looking around and didn't see the option.  I did see where you could turn on an option for the user to provide an attachment to you.

an option may be to upload your file to a web server and add the link to that file in the template respond message.
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Author Comment

by:rgb192
ID: 38814837
>>an option may be upload a file to webserver
I know where the folder is

>>Link the file
which php file or mysql table do I edit
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Accepted Solution

by:
axessJosh earned 2000 total points
ID: 38814851
For example, reply may look like:

thanks for your inquiry, we have developed this white paper that better explains how to proceed.

<a href="http://www.yourdomain.com/forms/white-paper.pdf">Click Here to Download</a>

Regards,

Support Team.

You would not have to update a table at all, just upload the file to your webserver.  Then you would create the email template in the Admin Panel >> Email Template section.
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Author Closing Comment

by:rgb192
ID: 38816578
thanks

I do not wish to include a link
but you template idea may work which is why I opened another question about this:

http://www.experts-exchange.com/Web_Development/Web_Languages-Standards/PHP/Q_28007895.html
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