Solved

attaching a file to premade reply in osticket

Posted on 2013-01-23
4
458 Views
Last Modified: 2013-01-24
osticket_1.6.0/upload/scp/kb.php?a=add
Is there a way to Attach a file (file attachment) to a prepaid reply.
Would this involve php programming,
if so what file would I edit or does osticket have modules / addons


I asked a similar question in osticket forum and got no answer and am looking into premium osticket support.
0
Comment
Question by:rgb192
  • 2
  • 2
4 Comments
 
LVL 2

Expert Comment

by:axessJosh
ID: 38814678
I'm not sure if you can add an attachment to a template reply.  I did some looking around and didn't see the option.  I did see where you could turn on an option for the user to provide an attachment to you.

an option may be to upload your file to a web server and add the link to that file in the template respond message.
0
 

Author Comment

by:rgb192
ID: 38814837
>>an option may be upload a file to webserver
I know where the folder is

>>Link the file
which php file or mysql table do I edit
0
 
LVL 2

Accepted Solution

by:
axessJosh earned 500 total points
ID: 38814851
For example, reply may look like:

thanks for your inquiry, we have developed this white paper that better explains how to proceed.

<a href="http://www.yourdomain.com/forms/white-paper.pdf">Click Here to Download</a>

Regards,

Support Team.

You would not have to update a table at all, just upload the file to your webserver.  Then you would create the email template in the Admin Panel >> Email Template section.
0
 

Author Closing Comment

by:rgb192
ID: 38816578
thanks

I do not wish to include a link
but you template idea may work which is why I opened another question about this:

http://www.experts-exchange.com/Web_Development/Web_Languages-Standards/PHP/Q_28007895.html
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Author Note: Since this E-E article was originally written, years ago, formal testing has come into common use in the world of PHP.  PHPUnit (http://en.wikipedia.org/wiki/PHPUnit) and similar technologies have enjoyed wide adoption, making it possib…
This article discusses how to create an extensible mechanism for linked drop downs.
The viewer will learn how to count occurrences of each item in an array.
The viewer will learn how to create and use a small PHP class to apply a watermark to an image. This video shows the viewer the setup for the PHP watermark as well as important coding language. Continue to Part 2 to learn the core code used in creat…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question