Broadsound
asked on
Printing from remote desktop
One of our users is connecting to a terminal server running Server 2008 R2. His local machine is running XP Pro. When he logs into the remote desktop all of his local printers are listed, but he is unable to print to any of them.
At first he was getting this error: "Windows Presentation Foundation terminal server print W has encountered a problem and needs to close." Following a solution I found online I copied the Tswpfwrp.exe file from my Windows 7 machine to his XP computer. This cleared up that error, but he was still unable to print.
Could it be because his local computer is 32-bit and the server is 64-bit? If so how could I go about correcting this? Thanks in advance.
At first he was getting this error: "Windows Presentation Foundation terminal server print W has encountered a problem and needs to close." Following a solution I found online I copied the Tswpfwrp.exe file from my Windows 7 machine to his XP computer. This cleared up that error, but he was still unable to print.
Could it be because his local computer is 32-bit and the server is 64-bit? If so how could I go about correcting this? Thanks in advance.
do you have the 64 bit driver installed for the printer.
ASKER
No, his computer is XP Pro 32-bit. I can't install the 64-bit driver on his computer, it says the operating system is not supported.
ASKER
So I was able to install the Windows XP 64-bit driver on his computer, but it still didn't work. He wasn't able to print.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.