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Canon Pixma MG5320 Printer will not print.

Posted on 2013-01-24
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Last Modified: 2013-01-29
Yesterday the printer worked fine.  Today when I try to print it gives me the error message "Cover is open.  Close cover."  I have made no changes to the printer and as near as I can tell all the potential covers are already closed.  What am I missing here?  And how can I fix it.  Thanks.
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Question by:VanBurenBill
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Expert Comment

by:helpfinder
ID: 38814486
so it seems as printer problem at all, not a windows/driver or so.
Try to unplug printer from elecrticity. Open all "doors" printer has, also try to remove and place again the cartridge. Connect printer to electricity.
If this did not help maybe the printer is physicaly damaged what causes that message with "COver is open".
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Author Comment

by:VanBurenBill
ID: 38814506
These actions did not resolve the issue.
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Expert Comment

by:helpfinder
ID: 38814523
OK, the still possible there is some physical damage. But I would try to identify where the problem is:
- connect the printer to different computer to test if still the same error appears or not
   -> if not (does not appear) then problem is in PC printer is now connected to
   -> if Yes (does appear), then try to replace cable (if connected via USB cable)
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Author Comment

by:VanBurenBill
ID: 38814589
These actions do not resolve the issue.  Switching to different PC doesn't change anything;  switching USB cables does not change anything either.


Bill
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LVL 19

Expert Comment

by:helpfinder
ID: 38814651
no offense, but if you do not want to try anything that can show us what is the problematic point just to say "it won´t help" because you think it won´t help then it is hard to help you.
Obviously there is something wrong, you did some actions which did not help so maybe is time to try actions you received as suggestion and try them also. At least results of such testing could point you right way
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Author Comment

by:VanBurenBill
ID: 38815474
To repeat, the printer does not appear damaged in any way;  I've done nothing to/with the printer since yesterday, when all worked well.  

I have tried every step you suggested (e.g., power off/power on, change PC, change cable, etc.).  When those steps did not work, I have reported that they did not resolve the issue.  I am not being obstructive, I am trying to get the printer to work again.  If you have further suggestions, I'll try them, too.  I am not trying to guess what may or may not work;  I am here seeking advice for what may work.

But if you're taking my reports of "that did not resolve the issue" as if I were saying "I'm not going to try what you suggested," then you are mis-reading my intent and mis-reading my messages.


Bill
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Expert Comment

by:nobus
ID: 38817788
open each cover and look for the cover open switch - there can be a piece of paper, or dust in between, causing the problem
if it says inner cover  - that is the one for the ink cartridges
you can try a hard reset, like shown here :  http://www.fixya.com/support/t735818-problem_canon_pixma_mp500
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Accepted Solution

by:
VanBurenBill earned 0 total points
ID: 38817870
We can close this question.  Canon has agreed to send me a new printer to replace this one, which even they cannot figure out how to fix, short of replacing the printer altogether.


Bill
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Author Closing Comment

by:VanBurenBill
ID: 38830394
Canon technical support admitted that there was no solution to this problem, except to replace the printer altogether.<br /><br />Bill
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