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Tags in SharePoint Tag Cloud not clickable

Posted on 2013-01-24
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Last Modified: 2014-09-30
I have setup the Tag Cloud webpart in SP 2010 and I can see tags in the cloud. However, none of these tags are clickable. I am the administrator on the site so I do not believe it is a permissions issue - and I have processed the Timer jobs to make sure the tags were processed - just to be sure.

How can I make these tags clickable so that users can jump to the associated tagged articles or files?
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Question by:jcaiola
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Expert Comment

by:Rainer Jeschor
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Hi,

I have not seen this behavior before. Can you verify the HTML source of your page (e.g. using IE Dev Tools).

HTH
Rainer
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Author Comment

by:jcaiola
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Sorry, I'm not sure what you are asing me to do here.
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Expert Comment

by:Rainer Jeschor
Comment Utility
Hi,

depending on your IE version (I assume you have IE9):
Just open the page with the tag cloud web part and then click "F12".  This will open IE Developer tools. You should see then the source of the page. Position the developer tools window side-by-side with your browser window.
Using the arrow button in the top left corner (of the dev tools window) you can then click on the tag cloud area (in the browser window) and you will see the source (dev tools window will automatically navigate to the right position).

HTH
Rainer
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Author Comment

by:jcaiola
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Thanks.

The source is as follows when I click on the tag:

<div class="ms-TagCloud ms-TagCloudLink" id="tagCloudDatactl00_m_g_936df906_d015_4ca7_8a39_8517a1cd78ea">


Is this what you want?
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Expert Comment

by:Rainer Jeschor
Comment Utility
Yes, thats the container. And inside of this div you should see the entries like
<A class=rank1 href="http://mysites.dev.XXX.local:8080/tagprofile.aspx?termid=3b8dc2dc-1322-43ed-b004-a3428914ecff">SharePoint Tag (1)</A>

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Author Comment

by:jcaiola
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I have tagged only one item "training" and I do not see that in the HTML - which I think is okay, but I see no items referencing any URLs.

I see the below:

<TD vAlign=top>
<DIV id=WebPartWPQ3 class="ms-WPBody noindex ms-wpContentDivSpace" allowDelete="false" width="100%" HasPers="false" WebPartID="2b33dbe9-4b72-45a4-a1c6-020d94fd8b52" allowRemove="false" WebPartID2="936df906-d015-4ca7-8a39-8517a1cd78ea">
<DIV id=tagCloudBodyctl00_m_g_936df906_d015_4ca7_8a39_8517a1cd78ea>
<DIV id=tagCloudDatactl00_m_g_936df906_d015_4ca7_8a39_8517a1cd78ea class="ms-TagCloud ms-TagCloudLink"><SPAN class=rank5.5>Training</SPAN></DIV></DIV></DIV></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>
<DIV style="DISPLAY: none" id=vid_936df906-d015-4ca7-8a39-8517a1cd78ea></DIV></DIV>&nbsp;
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Accepted Solution

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jcaiola earned 0 total points
Comment Utility
I found the solution to this which was a misconfiguration issue within SharePoint.

Thanks
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Author Closing Comment

by:jcaiola
Comment Utility
User error more than anything.
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Expert Comment

by:NikkiGu
Comment Utility
Hi jcaiola,
What was the solution? I appear to have the same problem.
Thanks,
Nikki
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