Solved

Missing Emails in users inbox

Posted on 2013-01-24
11
157 Views
Last Modified: 2013-12-06
I have recently setup a new sbs 2011 server, transfered all users pst files to new mailbox.

All got copied ok, but they said they were missing some emails.

2 weeks later

now i found their missing email in there archive and i have now copied this as well.

after i did this all was ok,
next day
they were missing loads of emails in their inbox folder.

it turns out there was a global mailbox size set  (which i have now disabled, restarted the mailstore). and the new emails import was over the amount.

now their inbox only show Few mails from today ?

how to get this emails back. ??

and no i don't have a backup tape.
0
Comment
Question by:kaushal177
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
11 Comments
 
LVL 13

Expert Comment

by:imkottees
ID: 38814813
did you check their deleted/recovery items?
0
 

Author Comment

by:kaushal177
ID: 38814829
nothing in deleted.
0
 
LVL 13

Expert Comment

by:imkottees
ID: 38814842
did you check owa?

double check the outlook view settings that it has not set to show only today's/unread emails.
0
Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

 

Author Comment

by:kaushal177
ID: 38814847
just checked owa. its same as outlook.
0
 
LVL 13

Expert Comment

by:imkottees
ID: 38814863
any retention policy enabled to delete/move old mails?

if they are moved, also check users personal folder.
0
 

Author Comment

by:kaushal177
ID: 38814900
no retention policy enabled

i ve checked the personal folder and compared no.of items in the mailbox, so its not been moved to another folder.
0
 
LVL 13

Expert Comment

by:imkottees
ID: 38814957
cant you see yesterday's email too?

Are they disappearing after reading the mails?
0
 

Author Comment

by:kaushal177
ID: 38815007
all of yesterdays emails are gone from inbox.

now all of today's emails are visible from 11am onwards.
0
 

Author Comment

by:kaushal177
ID: 38815184
any other suggestion guys/girls
 ??
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 38818608
The mailbox size limit does not remove content from the mailbox. It would stop email from being sent, and then eventually received. Exchange doesn't remove content from the mailbox.

Therefore I would check if the archiving function is still enabled, also check for views etc.

Look at the mailbox in OWA, as that shows what is in the mailbox on the database itself, rather than the Outlook view.

Simon.
0
 

Author Comment

by:kaushal177
ID: 39325149
thanks guys
0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question