Solved

Missing Emails in users inbox

Posted on 2013-01-24
11
151 Views
Last Modified: 2013-12-06
I have recently setup a new sbs 2011 server, transfered all users pst files to new mailbox.

All got copied ok, but they said they were missing some emails.

2 weeks later

now i found their missing email in there archive and i have now copied this as well.

after i did this all was ok,
next day
they were missing loads of emails in their inbox folder.

it turns out there was a global mailbox size set  (which i have now disabled, restarted the mailstore). and the new emails import was over the amount.

now their inbox only show Few mails from today ?

how to get this emails back. ??

and no i don't have a backup tape.
0
Comment
Question by:kaushal177
  • 6
  • 4
11 Comments
 
LVL 13

Expert Comment

by:imkottees
Comment Utility
did you check their deleted/recovery items?
0
 

Author Comment

by:kaushal177
Comment Utility
nothing in deleted.
0
 
LVL 13

Expert Comment

by:imkottees
Comment Utility
did you check owa?

double check the outlook view settings that it has not set to show only today's/unread emails.
0
 

Author Comment

by:kaushal177
Comment Utility
just checked owa. its same as outlook.
0
 
LVL 13

Expert Comment

by:imkottees
Comment Utility
any retention policy enabled to delete/move old mails?

if they are moved, also check users personal folder.
0
What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

 

Author Comment

by:kaushal177
Comment Utility
no retention policy enabled

i ve checked the personal folder and compared no.of items in the mailbox, so its not been moved to another folder.
0
 
LVL 13

Expert Comment

by:imkottees
Comment Utility
cant you see yesterday's email too?

Are they disappearing after reading the mails?
0
 

Author Comment

by:kaushal177
Comment Utility
all of yesterdays emails are gone from inbox.

now all of today's emails are visible from 11am onwards.
0
 

Author Comment

by:kaushal177
Comment Utility
any other suggestion guys/girls
 ??
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
Comment Utility
The mailbox size limit does not remove content from the mailbox. It would stop email from being sent, and then eventually received. Exchange doesn't remove content from the mailbox.

Therefore I would check if the archiving function is still enabled, also check for views etc.

Look at the mailbox in OWA, as that shows what is in the mailbox on the database itself, rather than the Outlook view.

Simon.
0
 

Author Comment

by:kaushal177
Comment Utility
thanks guys
0

Featured Post

Do email signature updates give you a headache?

Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

Join & Write a Comment

Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
This video discusses moving either the default database or any database to a new volume.

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now