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How do I use public folder email address when repleying to emails

Posted on 2013-01-24
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Last Modified: 2013-01-28
I am trying to setup a user to respond to emails going into a public folder named "billing". However when they respond outlook obviously reply's back to the email from "user@contoso.com", not "billing@contoso.com". I need for reply's from the "billing" public folder to show the public folders email address instead of the users email address. How can I achieve this within the users outlook box? Also there will be other users as well replying which would need to do the same thing. We are using outlook 2010, and exchange 2007.
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Question by:JessicaWatters
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6 Comments
 
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Assisted Solution

by:Stelian Stan
Stelian Stan earned 1000 total points
ID: 38815088
You have to assign SEND AS Perms to that public folder and make sure its visible in the Global Address List. After you make that change wait up to 2 hours for permissions to take effect.

In Outlook,  Enable the FROM Field, and enter the email address of that PF and SEND AS that PF.
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Author Comment

by:JessicaWatters
ID: 38815107
Ok so "send as" does that need to be enabled on the server directly?

Is there any way of setting it up so that when the user is reading and responding to emails in that public folder they do not have to enter the "billing@" each time and it automatically comes up when replying from that folder itself?
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Stelian Stan earned 1000 total points
ID: 38817036
That's correct. "Send As" needs to be setup on the servers. You have to put that "billing@" address every time otherwise it would take that user email address because that is the default email account.
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Author Comment

by:JessicaWatters
ID: 38827983
We may have multiple users who reply from that billing@ public folder....can I set it up for more than one user. Also using exchange 2007 where is this located? Properties of that folder?
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Author Comment

by:JessicaWatters
ID: 38828664
Found it in gui...yes you can use for multiple users.
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Expert Comment

by:Stelian Stan
ID: 38828700
That's great. Glad I could help you.
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