Solved

How do I use public folder email address when repleying to emails

Posted on 2013-01-24
6
328 Views
Last Modified: 2013-01-28
I am trying to setup a user to respond to emails going into a public folder named "billing". However when they respond outlook obviously reply's back to the email from "user@contoso.com", not "billing@contoso.com". I need for reply's from the "billing" public folder to show the public folders email address instead of the users email address. How can I achieve this within the users outlook box? Also there will be other users as well replying which would need to do the same thing. We are using outlook 2010, and exchange 2007.
0
Comment
Question by:JessicaWatters
  • 3
  • 3
6 Comments
 
LVL 23

Assisted Solution

by:Stelian Stan
Stelian Stan earned 250 total points
ID: 38815088
You have to assign SEND AS Perms to that public folder and make sure its visible in the Global Address List. After you make that change wait up to 2 hours for permissions to take effect.

In Outlook,  Enable the FROM Field, and enter the email address of that PF and SEND AS that PF.
0
 

Author Comment

by:JessicaWatters
ID: 38815107
Ok so "send as" does that need to be enabled on the server directly?

Is there any way of setting it up so that when the user is reading and responding to emails in that public folder they do not have to enter the "billing@" each time and it automatically comes up when replying from that folder itself?
0
 
LVL 23

Accepted Solution

by:
Stelian Stan earned 250 total points
ID: 38817036
That's correct. "Send As" needs to be setup on the servers. You have to put that "billing@" address every time otherwise it would take that user email address because that is the default email account.
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 

Author Comment

by:JessicaWatters
ID: 38827983
We may have multiple users who reply from that billing@ public folder....can I set it up for more than one user. Also using exchange 2007 where is this located? Properties of that folder?
0
 

Author Comment

by:JessicaWatters
ID: 38828664
Found it in gui...yes you can use for multiple users.
0
 
LVL 23

Expert Comment

by:Stelian Stan
ID: 38828700
That's great. Glad I could help you.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This video discusses moving either the default database or any database to a new volume.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question