Solved

IT Service Contract info?

Posted on 2013-01-24
1
330 Views
Last Modified: 2013-01-25
HI  , I am trying to get and better idea on how much to charge per hour and diffrent charges for emergencies, distance and response times.
This is for a business that has 10 buildings at difrent locations.
thanks
0
Comment
Question by:morinj2006
1 Comment
 
LVL 95

Accepted Solution

by:
Lee W, MVP earned 350 total points
ID: 38816111
Have you read my article?
http://www.experts-exchange.com/A_1905.html

And the related article:
http://www.experts-exchange.com/ITPro/Consulting/A_6633-Becoming-A-Small-Business-IT-Consultant-Choosing-a-Business-Model.html

Unfortunately, beyond these, I'm not sure there is a heck of a lot one can contribute.  Consider that we don't know this site.  We don't know their network - you do.  Or at least, you should.  If the users are all local admins, then it exposes the network to more problems.  But sometimes they HAVE to be local admins because a business app requires it.  IN GENERAL, if they are going to give you REGULAR hours (for example, set days OR a minimum fee per month, then you may well "discount" the hourly rate (in my first article, I explain that you cannot bill 40 hours per week without having some angry clients, but if you're being guaranteed 10 from one client, you can know that at least one day a week (maybe two, you have a "full schedule" and so you're not "wasting" time commuting between clients so a discount can be warranted (some might argue not to discount at all though).
0

Featured Post

Resolve Critical IT Incidents Fast

If your data, services or processes become compromised, your organization can suffer damage in just minutes and how fast you communicate during a major IT incident is everything. Learn how to immediately identify incidents & best practices to resolve them quickly and effectively.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
For many of us, the  holiday season kindles the natural urge to give back to our friends, family members and communities. While it's easy for friends to notice the impact of such deeds, understanding the contributions of businesses and enterprises i…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question