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exch 2003 internal email: The following recipient(s) cannot be reached:  You do not have permission to send to this recipient

Posted on 2013-01-24
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Last Modified: 2013-02-22
The following recipient(s) cannot be reached:

      xxxx xxxx on 1/24/2013 11:58 AM

            You do not have permission to send to this recipient.  For assistance, contact your system administrator.

This started out with the user being unable to send to one user, and now gets this error back from almost every user.
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Question by:SonicVoom
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5 Comments
 
LVL 5

Expert Comment

by:Harsem
ID: 38816573
Hello,

I think in Active Directory you may have a non-default setting for your users:
Restriction defaultsIn AD under a user or group config you have got the "Exchange general" Tab and a "Delivery Restrictions" button. The attached is the default.

I think you may have non-default values in there for your users.

Jens
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Accepted Solution

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SonicVoom earned 0 total points
ID: 38817398
Thanks; I checked that out and all appear to be default.

I saw a number of posts involving reverse DNS issues that are linked to this symptom. I purged some bad records, and the user was able to send emails... for about 20 minutes. Then started having the same problem!
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38818930
Unusual to get this on internal email.
Just to verify - one user cannot email anyone else, or everyone cannot email the one user?

In the properties of the user in ADUC, verify that permission inheritance is enabled.
Anything odd about the user? Special characters in the email address, anything like that?

Simon.
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38823727
If its one user lets try to take a User dump and ensure its normal if still things look unusual we can verify Permissions and then if still not then last option and least time consuming for this issue would be to re-created AD and Mailbox for the user after taking PST and user dump details.

Please ensure its working using OWA\Webmail

- Rancy
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LVL 2

Author Closing Comment

by:SonicVoom
ID: 38917263
Since I cleaned up some DNS records, the problem stopped.
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