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task ' ' - sending' reported error (0x80042109) :'Outlook cannot connect to your outgoing SMTP email server. if you continue to recieve this message, contact your server admin or ISP

Posted on 2013-01-24
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Last Modified: 2013-02-09
Clients email just stopped working today. Was able to send through one account, but not the default. Then after I switched some settings then switched back to exact the way it was, no email sends. This is the error:

      task ' ' - sending' reported error (0x80042109) :'Outlook cannot connect to your outgoing SMTP email server. if you continue to recieve this message, contact your server admin or ISP


I have over 10 yrs experience professionally with outlook

I have tried (in no particular order)

- uninstalling Norton security
- malwarebytes full scan
- ipconfig /flushdns
- disable all addins on safe mode
- try outlook in safe mode
- try a 3rd account, a gmail account
- try a 4th account, mine, a google account
- turn off all firewalls
- port 587 tls, or 465 ssl

etc etc...

don't know what else to try. perhaps its a ISP centurylink issue??????????
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Question by:Jason Kidman
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Author Comment

by:Jason Kidman
ID: 38817360
Also created a new windows profile and system restore

The only thing left ot try is uninstalling and reinstalling outlook as far as I know
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LVL 19

Expert Comment

by:strivoli
ID: 38818911
You might have a problem with the ISP or similar (wrong settings?). Did you consider trying another client from same PC such as Windows Live Mail or trying same client (Outlook) from another PC?
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Author Comment

by:Jason Kidman
ID: 38823341
Took the laptop to another ISP location. Same problem.

Isntalled the email account onto tech PC, worked... its definately a PC problem

Did try Thunderbird. Did not work. So its more of a networking / smtp out port issue on the PC somehow.
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LVL 19

Expert Comment

by:strivoli
ID: 38834286
Which Antivirus (from now on simply, AV) are you using? Could you disable the AV (since most AVs scan outgoing mail) and send an email?
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Author Comment

by:Jason Kidman
ID: 38836943
Uninstalled AV (it was norton internet security 2012)

then used the norton removal tool to remove any traces... still no luck
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Accepted Solution

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Jason Kidman earned 0 total points
ID: 38853263
I was never able to get this working.

Ended up changing customer to google apps and working great.
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Author Closing Comment

by:Jason Kidman
ID: 38870850
There was no working soluiton to this problem.

probably something corrupt within windows and a reinstall of windows may have fixed it but who knows
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