rogerberger
asked on
exchange 2010 won't mount edb database
Hi there,
I relocated my office this week and after restarting the 2011SBS server exchange wouldn't start. After checking several things I found out that the edb database was corrupt. i managed to repair the database (eseuteil /p) but exchange still refuses to mount the database. As I had also an offline OST file is exported this to an pst file, so I have a backup of my mail. I tried to build a new mail database but this refuses to mount too (same error).
The error I got is:
Active Manager failed to mount database Public Folder Database 1189321365 on server SBSSERVER.internetional.lo cal. Error: An Active Manager operation failed with a transient error. Please retry the operation. Error: Database action failed with transient error. Error: A transient error occurred during a database operation. Error: MapiExceptionNetworkError: Unable to mount database. (hr=0x80040115, ec=-2147221227)
Diagnostic context:
......
Lid: 16280 dwParam: 0x6D9 Msg: EEInfo: ComputerName: n/a
Lid: 8600 dwParam: 0x6D9 Msg: EEInfo: ProcessID: 5368
Lid: 12696 dwParam: 0x6D9 Msg: EEInfo: Generation Time: 2013-01-25 09:48:35:95
Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating component: 2
Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753
Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location: 501
Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0
Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters: 4
Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncalrpc
Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string:
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1712963568
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662
I have looked up dozens of these errors, but I haven't found a solution yet.
I relocated my office this week and after restarting the 2011SBS server exchange wouldn't start. After checking several things I found out that the edb database was corrupt. i managed to repair the database (eseuteil /p) but exchange still refuses to mount the database. As I had also an offline OST file is exported this to an pst file, so I have a backup of my mail. I tried to build a new mail database but this refuses to mount too (same error).
The error I got is:
Active Manager failed to mount database Public Folder Database 1189321365 on server SBSSERVER.internetional.lo
Diagnostic context:
......
Lid: 16280 dwParam: 0x6D9 Msg: EEInfo: ComputerName: n/a
Lid: 8600 dwParam: 0x6D9 Msg: EEInfo: ProcessID: 5368
Lid: 12696 dwParam: 0x6D9 Msg: EEInfo: Generation Time: 2013-01-25 09:48:35:95
Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating component: 2
Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753
Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location: 501
Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0
Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters: 4
Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncalrpc
Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string:
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1712963568
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662
I have looked up dozens of these errors, but I haven't found a solution yet.
Everything you described regarding your attempted fixes is in relation to the mailbox database. But the error clearly states that it is having issues with the public folder database. Those are two different databases. Try running a repair on the public folder database and then see if it mounts,
It's your public database that is the problem ?
Sorry cross posted
ASKER
Sorry yes,
I also get these errors:
Active Manager failed to mount database Mailbox Database on server SBSSERVER.internetional.lo cal. Error: An Active Manager operation failed with a transient error. Please retry the operation. Error: Database action failed with transient error. Error: A transient error occurred during a database operation. Error: MapiExceptionNetworkError: Unable to mount database. (hr=0x80040115, ec=-2147221227)
Diagnostic context:
......
Lid: 8600 dwParam: 0x6D9 Msg: EEInfo: ProcessID: 5368
Lid: 12696 dwParam: 0x6D9 Msg: EEInfo: Generation Time: 2013-01-25 10:05:45:647
Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating component: 2
Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753
Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location: 501
Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0
Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters: 4
Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncalrpc
Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string:
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1712963568
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662
And this one I just found:
Faulting application name: store.exe, version: 14.2.247.3, time stamp: 0x4eb442ee
Faulting module name: ESE.dll, version: 14.2.247.1, time stamp: 0x4ea339d0
Exception code: 0xc0000005
Fault offset: 0x00000000000f77b0
Faulting process id: 0x13fc
Faulting application start time: 0x01cdfae3885a1dd9
Faulting application path: C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe
Faulting module path: C:\Program Files\Microsoft\Exchange Server\V14\bin\ESE.dll
Report Id: c84a007d-66d6-11e2-a747-00 0c297095e0
The last can be because I tried to upgrade to SP2 which faulted after a while.
I also get these errors:
Active Manager failed to mount database Mailbox Database on server SBSSERVER.internetional.lo
Diagnostic context:
......
Lid: 8600 dwParam: 0x6D9 Msg: EEInfo: ProcessID: 5368
Lid: 12696 dwParam: 0x6D9 Msg: EEInfo: Generation Time: 2013-01-25 10:05:45:647
Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating component: 2
Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753
Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location: 501
Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0
Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters: 4
Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncalrpc
Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string:
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1712963568
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662
And this one I just found:
Faulting application name: store.exe, version: 14.2.247.3, time stamp: 0x4eb442ee
Faulting module name: ESE.dll, version: 14.2.247.1, time stamp: 0x4ea339d0
Exception code: 0xc0000005
Fault offset: 0x00000000000f77b0
Faulting process id: 0x13fc
Faulting application start time: 0x01cdfae3885a1dd9
Faulting application path: C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe
Faulting module path: C:\Program Files\Microsoft\Exchange Server\V14\bin\ESE.dll
Report Id: c84a007d-66d6-11e2-a747-00
The last can be because I tried to upgrade to SP2 which faulted after a while.
Few things :)
- Is all Exchange Services started ? "Test-ServiceHealth"
- Did you try to run "Setup.com /PrepareAD"
- Rancy
- Is all Exchange Services started ? "Test-ServiceHealth"
- Did you try to run "Setup.com /PrepareAD"
- Rancy
ASKER
At the moment I try to reinstall SP2 so to be sure that it is installed correctly. As soon as it is finished I will try both options.
Did you check the databases for a clean shutdown after you ran eseutil /p
And the status/delete log files as per the below ?
http://www.virtualhelp.me/windows/579-exchange-2010-error-unable-to-mount-database
And the status/delete log files as per the below ?
http://www.virtualhelp.me/windows/579-exchange-2010-error-unable-to-mount-database
ASKER
OK,
Installation of SP2 and rollup 5v2 went fine after I disabled all exchange services. But both databases still don't mount.
- Is all Exchange Services started ? "Test-ServiceHealth"
No, the Mailbox Server role gives a "False"
- Did you try to run "Setup.com /PrepareAD"
I just did it (again) and I get no error, just copying setup files and then a prompt again.
The log files are also corrupt.
Thanks,
Roger
Installation of SP2 and rollup 5v2 went fine after I disabled all exchange services. But both databases still don't mount.
- Is all Exchange Services started ? "Test-ServiceHealth"
No, the Mailbox Server role gives a "False"
- Did you try to run "Setup.com /PrepareAD"
I just did it (again) and I get no error, just copying setup files and then a prompt again.
The log files are also corrupt.
Thanks,
Roger
Am waiting on Rancy ?
Not sure where he wants to go next with this
Hold off on my suggestions re the database
If you cannot mount fresh stores It suggests the problem is with the actual exchange installation ?
(Take it you re-enabled all the exchange services and checked they were all started?)
Not sure where he wants to go next with this
Hold off on my suggestions re the database
If you cannot mount fresh stores It suggests the problem is with the actual exchange installation ?
(Take it you re-enabled all the exchange services and checked they were all started?)
ASKER
Well they are all started except for the information store.
Have you tried to start it
If it fails to start what is posted in the event log ?
If it fails to start what is posted in the event log ?
Till IS wont start Exchange DB's cant mount ever as they are dependent .... check IS isnt dependent on any other service
Run EXBPA and ensure its clean
- Rancy
Run EXBPA and ensure its clean
- Rancy
ASKER
The event logs are the ones I posted above. IIS is running an EXBPA gives only some warnings.
Roger
Roger
Can you check to see if the databases are in a "clean shutdown" state by running the ESEUTIL /MH command in the path of the databases? If they are clean, then move all log files out of their current location (copy them somewhere safe ) and try mounting the database then.
ASKER
Nope, problem still stays the same. I see the information store srting and crashing all the time. I think the problem is the store.exe error.
Log Name: Application
Source: Application Error
Date: 1/28/2013 2:15:05 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: SBSSERVER.internetional.lo cal
Description:
Faulting application name: store.exe, version: 14.2.328.9, time stamp: 0x50b6ce51
Faulting module name: ESE.dll, version: 14.2.328.9, time stamp: 0x50b6ce4d
Exception code: 0xc0000005
Fault offset: 0x00000000000f7850
Faulting process id: 0x1540
Faulting application start time: 0x01cdfd597ab0540b
Faulting application path: C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe
Faulting module path: C:\Program Files\Microsoft\Exchange Server\V14\bin\ESE.dll
Report Id: bac6747b-694c-11e2-a0f7-00 0c297095e0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event ID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2013-01-28T13: 15:05.0000 00000Z" />
<EventRecordID>1470451</Ev entRecordI D>
<Channel>Application</Chan nel>
<Computer>SBSSERVER.intern etional.lo cal</Compu ter>
<Security />
</System>
<EventData>
<Data>store.exe</Data>
<Data>14.2.328.9</Data>
<Data>50b6ce51</Data>
<Data>ESE.dll</Data>
<Data>14.2.328.9</Data>
<Data>50b6ce4d</Data>
<Data>c0000005</Data>
<Data>00000000000f7850</Da ta>
<Data>1540</Data>
<Data>01cdfd597ab0540b</Da ta>
<Data>C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe</ Data>
<Data>C:\Program Files\Microsoft\Exchange Server\V14\bin\ESE.dll</Da ta>
<Data>bac6747b-694c-11e2-a 0f7-000c29 7095e0</Da ta>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 1/28/2013 2:15:05 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: SBSSERVER.internetional.lo
Description:
Faulting application name: store.exe, version: 14.2.328.9, time stamp: 0x50b6ce51
Faulting module name: ESE.dll, version: 14.2.328.9, time stamp: 0x50b6ce4d
Exception code: 0xc0000005
Fault offset: 0x00000000000f7850
Faulting process id: 0x1540
Faulting application start time: 0x01cdfd597ab0540b
Faulting application path: C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe
Faulting module path: C:\Program Files\Microsoft\Exchange Server\V14\bin\ESE.dll
Report Id: bac6747b-694c-11e2-a0f7-00
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2013-01-28T13:
<EventRecordID>1470451</Ev
<Channel>Application</Chan
<Computer>SBSSERVER.intern
<Security />
</System>
<EventData>
<Data>store.exe</Data>
<Data>14.2.328.9</Data>
<Data>50b6ce51</Data>
<Data>ESE.dll</Data>
<Data>14.2.328.9</Data>
<Data>50b6ce4d</Data>
<Data>c0000005</Data>
<Data>00000000000f7850</Da
<Data>1540</Data>
<Data>01cdfd597ab0540b</Da
<Data>C:\Program Files\Microsoft\Exchange Server\V14\bin\store.exe</
<Data>C:\Program Files\Microsoft\Exchange Server\V14\bin\ESE.dll</Da
<Data>bac6747b-694c-11e2-a
</EventData>
</Event>
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ASKER
Yes,
Reinstalling the SP didn't solve anything. I am going to completely reinstall the system.
Roger
Reinstalling the SP didn't solve anything. I am going to completely reinstall the system.
Roger
OK ....... Awaiting for your response
- Rancy
- Rancy
ASKER
Yep,
After a complete reinstall of the server, everything works again and the server is much faster also. I think there was something wrong with the complete installation. Maybe i cought a cold when moving the server ;-).
Thanks everyone for helping.
Roger
After a complete reinstall of the server, everything works again and the server is much faster also. I think there was something wrong with the complete installation. Maybe i cought a cold when moving the server ;-).
Thanks everyone for helping.
Roger
ASKER
Eventually, I had to completely reinstall the server.
Good to know but was some storms during the time
- Rancy
- Rancy