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Dell Wireless Keyboard (Y-RAQ-DEL2) and Mouse (M-RBB-DEL4)

Posted on 2013-01-25
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Last Modified: 2016-11-23
I have a client that is using a Dell Wireless Keyboard and Mouse (KB&M), that was purchased as a part of a Dell Inspiron 530 system when originally purchased. The combo KB&M set has worked perfectly up until a few days ago when the keyboard and mouse suddenly started refusing to "wake up" the system from the SCREENSAVER (not sleep mode).  I assume that the KB&M are timing out and/or being to told to be shut off and are some how failing to reactivate properly when user interacts with them.  Or, the Bluetooth Receiver is somehow going to "sleep" and not responding when the KB&M are reactivated.

The desktop is still running when this problem occurs, Bluetooth interface still shows active (blue light is lit), and if you plug a USB keyboard in to the desktop, the system will respond to the the new HID and wake up as it should.  When I check Bluetooth settings under Control Panel, it never shows any hardware in the hardware list either before or after failure.

I have also checked under Device Manager, but can't seem to find a listing for a Bluetooth receiver.

I have reset the Power Options so that nothing goes to sleep or is turned off in the the background.  Yet the problem remains an issue.

Dell Wireless Keyboard (Y-RAQ-DEL2) and Mouse (M-RBB-DEL4)
Dell Inspiron 530: Service Tag 451215J1
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Question by:ohmyself
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10 Comments
 
LVL 93

Expert Comment

by:nobus
ID: 38821656
did you try other batteries?  they can cause weird things
i found that nearly all wireless devices present problems, sooner or later, so i always use wired ones
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Author Comment

by:ohmyself
ID: 38829417
Yes, the batteries have been changed, and I too only use wired peripherals for the reason you stated.
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LVL 93

Expert Comment

by:nobus
ID: 38830045
ok try if slimdrivers finds a more current driver  https://www.slimwareutilities.com/slimdrivers.php
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LVL 2

Author Comment

by:ohmyself
ID: 38830405
More "bloatware" is really not a solution.  In my opinion, it is better to obtained the "latest and recommended" driver from the manufacture support site.  This was done last week and a test is scheduled for today to see if this resolves the issue.
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LVL 93

Expert Comment

by:nobus
ID: 38831384
bloatware?  i can assure you it has solved different problems for me - otherwise i would not post it.
i do agree that the manufacturer's driver is the best - if you can find one
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LVL 2

Author Comment

by:ohmyself
ID: 38832157
I apologize for the "bloatware" comment.  I should have checked your profile.  It seems that every site one visits now days has a "driver finder" they are recommended.  I will reconsider your recommendation.
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LVL 93

Expert Comment

by:nobus
ID: 38834155
no need to apologise;
also - you cna try a system restore to a date it worked -and watch what has been changed since : updates etc..
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LVL 2

Accepted Solution

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ohmyself earned 0 total points
ID: 38850677
The final solution came when an attempt was made to install the Dell recommended software for the mouse and keyboard.  During the install the software reported it was trying to replace a "newer" version.  "You call that a clue."  I uninstalled the existing software, then reinstalled the Dell (evidently older) version and success.  Bluetooth Device Manager showed both mouse and keyboard, but the keyboard still did not function.  I removed (uninstalled) the keyboard from the Bluetooth Device Manager and installed it back; problem resolved.  I then changed the Sleep settings for both devices to "Never".  A subsequent test proved the proper function of both keyboard and mouse to wake the system from the screensaver.

Thanks for your assistance in this matter.
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LVL 93

Expert Comment

by:nobus
ID: 38851486
dell - apparently lhas it's own way with many things..glad you've solved it
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LVL 2

Author Closing Comment

by:ohmyself
ID: 38870777
The "other" recommendations were good suggestions but were not responsible for correcting the issue.
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