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Cisco CME ATA187, MWI, and Register issues
Posted on 2013-01-25
I am at the tail end of setting up my Call Manager Express. I am running CME version 9.0 on a 2911. I have the following issues still to resolve:
The phones (SIP) keep trying to register with the SIP Trunk Registrar. When I initially setup the trunk I had trouble with one way audio which was resolved by binding the dial peers to the WAN interface.
The phones keep jumping to not registered every few minutes and then will quickly register again. I'm assuming this is because they are trying to register with the SIP Trunk.
To switch to the SIP Trunk I added an ATA187 for Fax. No matter what I do I cannot get it to register.
I am using Exchange 2010 for Auto Attendant and Voicemail. I cannot get the MWI to work.
I have attached a sanitized config.
RunningConfig-Sanitized.txt
The phones (SIP) keep trying to register with the SIP Trunk Registrar. When I initially setup the trunk I had trouble with one way audio which was resolved by binding the dial peers to the WAN interface.
The phones keep jumping to not registered every few minutes and then will quickly register again. I'm assuming this is because they are trying to register with the SIP Trunk.
To switch to the SIP Trunk I added an ATA187 for Fax. No matter what I do I cannot get it to register.
I am using Exchange 2010 for Auto Attendant and Voicemail. I cannot get the MWI to work.
I have attached a sanitized config.
RunningConfig-Sanitized.txt
6-
6
12 Comments
I was able to resolve the phones continually registering by adding back a global bind command under Voice Service Voip/ SIP, binding it to my internal interface.
I am assuming you are still having issues with the ATA187 registering still
If so,
http://www.cisco.com/en/US/docs/voice_ip_comm/cata/187/1_0/english/administration/guide/sip/a187_ag3inst.html
https://supportforums.cisco.com/docs/DOC-9596
http://www.cisco.com/en/US/docs/voice_ip_comm/cata/187/1_0/english/administration/guide/sip/a187_ag2str.html
If so,
http://www.cisco.com/en/US/docs/voice_ip_comm/cata/187/1_0/english/administration/guide/sip/a187_ag3inst.html
https://supportforums.cisco.com/docs/DOC-9596
http://www.cisco.com/en/US/docs/voice_ip_comm/cata/187/1_0/english/administration/guide/sip/a187_ag2str.html
I am still having problem with the ATA registering. If I go to the ip of the ATA the device information page says that it is registering and it does show the assigned DN. It never gets past "Registering".
I looked at the articles you referenced but two of them reference Call Manager and I have Express. The third references a UC500 which is similar and I do have the applicable lines of code referenced in there. I have a feeling it has to do with the TFTP files I have in place.
I looked at the articles you referenced but two of them reference Call Manager and I have Express. The third references a UC500 which is similar and I do have the applicable lines of code referenced in there. I have a feeling it has to do with the TFTP files I have in place.
You are correct about it being a tftp issue.
The ATA187 found the TFTP server.
It needs to download it's software from the tftp server as well as the configuration file to complete the registration.
Just make sure you have the ATA187 software available on the tftp server (which I presume is your cme router).
Take a look at this trend
https://supportforums.cisco.com/thread/2156016
The ATA187 found the TFTP server.
It needs to download it's software from the tftp server as well as the configuration file to complete the registration.
Just make sure you have the ATA187 software available on the tftp server (which I presume is your cme router).
Take a look at this trend
https://supportforums.cisco.com/thread/2156016
I verified the presence of the config file in tftp. The current version showing on the ATA itself is 9.0.3.1 and the version of files I have in tftp are 9.2.3.1. Could the version be causing the problem?
The problem is the phone is not downloading the software from the tftp server.
Check and confirm the following.
- You have configured option 150 on your dhcp server to point to the tftp server
- You have configured the tftp server to load the appropriate software for the ata187
- You manually created the cnf files
- You rebooted the ATA187
Run
show telephony-service tftp-bindings
to see if the right software is associated with the ATA187
Check and confirm the following.
- You have configured option 150 on your dhcp server to point to the tftp server
- You have configured the tftp server to load the appropriate software for the ata187
- You manually created the cnf files
- You rebooted the ATA187
Run
show telephony-service tftp-bindings
to see if the right software is associated with the ATA187
Keep in mind this is an ATA187 so it is SIP.
Option 150 is set to 10.10.10.1 the CME address
show telephony-service tftp-bindings shows the following for the ATA:
ATADefault.cnf.xml
show voice register tftp-bind shows:
SIPDefault.cnf
syncinfo.xml
ATA<MAC Address of ATA>.cnf.xml
I ran both telephony-service/ create cnf-files (I thought just for SCCP) and Voice Register Global/ create profile
And yes I rebooted it.
Option 150 is set to 10.10.10.1 the CME address
show telephony-service tftp-bindings shows the following for the ATA:
ATADefault.cnf.xml
show voice register tftp-bind shows:
SIPDefault.cnf
syncinfo.xml
ATA<MAC Address of ATA>.cnf.xml
I ran both telephony-service/ create cnf-files (I thought just for SCCP) and Voice Register Global/ create profile
And yes I rebooted it.
The phone communication is SIP (Session Initiation Protocol) but the phones have to get their software and configurations first before SIP kicks in.
The show telephony-service tftp-bindings shows that the ATA software is not loaded to tftp.
The file is in there but the tftp will not do anything with it until you tell it to.
Check the SIP endpoints also
The show telephony-service tftp-bindings shows that the ATA software is not loaded to tftp.
The file is in there but the tftp will not do anything with it until you tell it to.
Check the SIP endpoints also
I have the load ATA-187 ATA187.9-2-3-1 command under voice register global. It won't allow loading it under telephony-service, only sccp phone types in there.
I have the tftp-server flash:ATA187/ATA187.9-2-3-
I ran an upgrade and apply-config but it still doesn't successfully register.
I have the tftp-server flash:ATA187/ATA187.9-2-3-
I ran an upgrade and apply-config but it still doesn't successfully register.
It will not allow you to load it manually, it has to be loaded automatically.
Take a look at this site
http://pandaeatsbamboo.blogspot.com/2010/03/create-tftp-bindings-for-phone-firmware.html
V6(config)#tftp-server flash:cmterm-ata187-qed.9-
etc
Also, take a look at this thread
https://supportforums.cisco.com/thread/2190400
Also, try upgrading the ATA firmware, and configure the
Take a look at this site
http://pandaeatsbamboo.blogspot.com/2010/03/create-tftp-bindings-for-phone-firmware.html
V6(config)#tftp-server flash:cmterm-ata187-qed.9-
etc
Also, take a look at this thread
https://supportforums.cisco.com/thread/2190400
Also, try upgrading the ATA firmware, and configure the
I had cmterm-ata187-qed.9-2-3-1.
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