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We are running Outlook 2010 and are connecting to Microsoft Exchange Online email accounts. &nbsp;We have one user who cannot get the email account to add to his Outlook.<br />
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When we run the &quot;Add Account&quot; wizard, it says it added the account and that you must restart Outlook for it to take effect. &nbsp;When we restart Outlook, the new account is not there. &nbsp;I have looked in his Outlook folder, and no new OST file has been created.<br />
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We have tried connecting to multiple Exchange Online user accounts, including ones that worked on other machines, so I am pretty sure this is related to either the machine or the user, not the Exchange account.
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We are running Outlook 2010 and are connecting to Microsoft Exchange Online email accounts.  We have one user who cannot get the email account to add to his Outlook.

When we run the "Add Account" wizard, it says it added the account and that you must restart Outlook for it to take effect.  When we restart Outlook, the new account is not there.  I have looked in his Outlook folder, and no new OST file has been created.

We have tried connecting to multiple Exchange Online user accounts, including ones that worked on other machines, so I am pretty sure this is related to either the machine or the user, not the Exchange account.

New Exchange Account Not Adding to Outlook

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

An email client, email reader or more formally mail user agent (MUA) is a computer program used to access and manage a user's email. A web application that provides message management, composition, and reception functions is sometimes also considered an email client, but more commonly referred to as webmail.