?
Solved

New Exchange Account Not Adding to Outlook

Posted on 2013-01-25
2
Medium Priority
?
290 Views
Last Modified: 2013-02-08
We are running Outlook 2010 and are connecting to Microsoft Exchange Online email accounts.  We have one user who cannot get the email account to add to his Outlook.

When we run the "Add Account" wizard, it says it added the account and that you must restart Outlook for it to take effect.  When we restart Outlook, the new account is not there.  I have looked in his Outlook folder, and no new OST file has been created.

We have tried connecting to multiple Exchange Online user accounts, including ones that worked on other machines, so I am pretty sure this is related to either the machine or the user, not the Exchange account.
0
Comment
Question by:richn
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 800 total points
ID: 38819022
If the problem doesn't exist on other machines, then try deleting the Outlook profile completely and setting it up fresh.
If that doesn't work, then try another user on the same machine. If that works then it is the Windows profile.

Simon.
0
 
LVL 9

Accepted Solution

by:
EMJSR earned 1200 total points
ID: 38819311
I would also make sure in addition to removing the profile via the Mail applet in Control Panel, to delete any files within "%userprofile%\AppData\Roaming\Microsoft\Outlook" and "%userprofile%\AppData\Local\Microsoft\Outlook".

It might also help to provide the user with local Administrator rights if that is not the case. You can do this via "Start > Run > 'control userpasswords2'".
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses
Course of the Month8 days, 3 hours left to enroll

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question