Solved

Problems when sending sharing invitations

Posted on 2013-01-25
8
610 Views
Last Modified: 2013-02-06
Hi Guys,

we are experiencing problems in the company when users send calendar sharing invitations.

For example, Bob sends to Laura ( or to any user ) a calendar sharing invitation but what Laura receives in her outlook is the following:

Bob Toor (Bob@mydomain.com) has invited you to view his or her Microsoft Exchange Calendar. For instructions on how to view shared folders on Exchange, see the following article:

http://go.microsoft.com/fwlink/?LinkId=57561

*~*~*~*~*~*~*~*~*~*

Then Laura clicks in the link and she gets very confused so she rings the IT department and here i am posting this question because i have spent hours over the internet researching and still cant find a solution.

All the users in the company are experiencing this problem. We have an exchange 2010 SP2 and users got outlook 2010.

Any ideas ?
0
Comment
Question by:R2_D2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38819268
What is your question? It isn't clear.

Simon.
0
 

Author Comment

by:R2_D2
ID: 38819457
What users should get in a healthy sharing invitation is something like its show on Picture 1 ( see attached ) but instead they get the error i mentioned before ( see picture 2 ) and when they click on the link included on the bad invitation it goes to a Microsoft website that says " You cannot open a shared Outlook folder from a sharing invitation that you receive from another Outlook user "

Any ideas ?
Picture-1.JPG
Picture-2.JPG
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 38820251
What they are seeing is the part of the message that Outlook should hide. When you share a calendar, a single message is generated, if it goes outside the Exchange org they see one message, internally they see something else. You are seeing the external message.

The crucial part is that there is an XML file in the error file - that means the message is being damaged and Outlook is treating the XML as an attachment, rather than as part of the message and therefore seeing the wrong part.

Primary cause of that is AV software scanning something it shouldn't be.

Simon.
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 

Author Comment

by:R2_D2
ID: 38826371
we disabled the antivirus in the exchange and the computers and sent the sharing invitation but didn't work.

we noticed that it works when the invitation is sent from an outlook 2007, even if the AV is active.
0
 

Author Comment

by:R2_D2
ID: 38830398
Any ideas anyone ?
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38835445
Disabling it isn't enough. That effectively just puts a blindfold over the product, it is still there scanning everything. To rule out the AV you have to remove it and reboot the server.

You cannot "bump" on this site, so the only people who would see your "Any ideas anyone ? " post are those who have already posted, and that would be just me. I have clients to see, so only post when I have time.

Simon.
0
 

Author Comment

by:R2_D2
ID: 38836017
Ok, will give it a shot this weekend and let you know outcome.

Regards

Arturo
0
 

Author Comment

by:R2_D2
ID: 38859151
Hi There,

It turned out that problem was the GFI Spam filter.

Thanks for you help.

R2
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question