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Macbook Pro will not boot

Posted on 2013-01-25
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Last Modified: 2013-12-06
A customer brought over his MacBook Pro and it boots up to a kind of starry desktop but there are no icons.  I have tried to hold down the shift key when starting it to get into safe mode, it comes up to the apple and loads, then goes to a light blue screen with a spinning wheel; when it stops spinning, the screen flashes a little bit but goes back to spinning wheel again.  I have tried to clear the PRAM by holding down the Command, Option, P and R and turning it on and goes to that starry desktop with a mouse, but thats it.  Suggestions?
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Question by:Daren Anderson, MSIS
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5 Comments
 
LVL 53

Expert Comment

by:strung
ID: 38820994
Do you have the original install DVD that came with the Mac? If so, see if it will boot from the DVD by holding down the C key. If it will, pull down the Disk Utility Menu and run Repair Disk.
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LVL 53

Expert Comment

by:strung
ID: 38820996
If not, and if you have another Mac and a firewire cable, you can try repairing the drive using firewire target disk mode:

http://www.ehow.com/how_7455212_repair-up-disk-target-mode.html
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Author Comment

by:Daren Anderson, MSIS
ID: 38822541
I dont have any original discs - they bought it off Craigslist and dont have another Mac....
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Accepted Solution

by:
strung earned 2000 total points
ID: 38822926
You won't be able to diagnose let alone repair it without either a boot disk or another Mac.
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Author Closing Comment

by:Daren Anderson, MSIS
ID: 38846827
Customer decided to not fix it.
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