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Can't turn HP 8530w laptop off or on from dock

Posted on 2013-01-25
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Last Modified: 2013-02-06
Hi,  I have a user with an HP 8530w laptop who cannot turn the power on or off from the dock.  However, while docked, she can open the lid and power it on and the power light on the dock turns on.  I have checked the power setting on the laptop but don't see anything that would indicate that it affects the ability to power on from the docking station.
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Question by:brholmberg
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Expert Comment

by:nobus
ID: 38823662
can you test it on another docking station?
that would show if the problem is with the station, or the laptop
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Author Comment

by:brholmberg
ID: 38840764
We swapped out the docking station and it still will not power on.  We also put a different laptop on that docking station and it did power on so we know it is an issue with the laptop.  I just don't know if it is a setting or hardware issue.
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nobus earned 1500 total points
ID: 38842760
ok - good troubleshooting sofar
if it worked OK before - you can do a system restore to that date, and watch what updates  are installed
or rollback the updates
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Author Comment

by:brholmberg
ID: 38862545
The user doesn't know if it ever worked.  It is looking like we will have to send it in for diagnosis.  

thanks for the answers.
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Author Closing Comment

by:brholmberg
ID: 38862547
Good recommendation if it had worked in the past.
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by:nobus
ID: 38862965
that is a solution
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