Solved

Can't turn HP 8530w laptop off or on from dock

Posted on 2013-01-25
6
444 Views
Last Modified: 2013-02-06
Hi,  I have a user with an HP 8530w laptop who cannot turn the power on or off from the dock.  However, while docked, she can open the lid and power it on and the power light on the dock turns on.  I have checked the power setting on the laptop but don't see anything that would indicate that it affects the ability to power on from the docking station.
0
Comment
Question by:brholmberg
  • 3
  • 3
6 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 38823662
can you test it on another docking station?
that would show if the problem is with the station, or the laptop
0
 

Author Comment

by:brholmberg
ID: 38840764
We swapped out the docking station and it still will not power on.  We also put a different laptop on that docking station and it did power on so we know it is an issue with the laptop.  I just don't know if it is a setting or hardware issue.
0
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 38842760
ok - good troubleshooting sofar
if it worked OK before - you can do a system restore to that date, and watch what updates  are installed
or rollback the updates
0
Building an interactive eFuture classroom

Watch and learn how ATEN provided a total control system solution including seamless switching matrix switch, HDBaseT extenders, PDU, lighting control to build an interactive eFuture classroom.

 

Author Comment

by:brholmberg
ID: 38862545
The user doesn't know if it ever worked.  It is looking like we will have to send it in for diagnosis.  

thanks for the answers.
0
 

Author Closing Comment

by:brholmberg
ID: 38862547
Good recommendation if it had worked in the past.
0
 
LVL 92

Expert Comment

by:nobus
ID: 38862965
that is a solution
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Wireless mouse lags like crazy when USB stick is inserted 14 140
Latitude E6230 / remove hdd 4 37
Hard Drive Failure 27 100
ASUS V551L Laptop - will not turn on 19 62
Introduction For the past 15 years, mobility has been a top priority for employers, employees, students and all kind of people. Having more and more in your portable phone or "smartphone" is a priority and being able to work while on a plane, bus o…
SCOPE I WILL CONCENTRATE ON LCD SCREEN INVERTOR , CCFL BULB PROBLEMS.   The old question "My laptop screen is black what can it be ?". POSSIBLE PROBLEMS ARE.  1. INVERTER BOARD IS BAD.  2. CCFL BULB IN LCD SCREEN IS BAD.  3. NO VIDEO TO T…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question