Solved

Email stuck in outbox when sent to address outside of Exchange domain while using roaming profile on 2008 Terminal Server.

Posted on 2013-01-25
7
1,001 Views
Last Modified: 2013-03-09
I have four users out of about 130 with the following problem.  When they send an email to someone outside of our Exchange 2010 domain, the message gets stuck in outbox.  This happens when they are using Outlook 2007 on 2008 R2 RDS, roaming profile, and redirected services.  OWA works fine. Using a standard workstation works fine with same roaming profile and redirected folders.  Safe mode works for two of the users.  Also works if a user does a right-click to send a file as an attachment instead of opening new message and adding file.  Deleting roaming profile works for a short time.  One user has rare occurrence when email get sent correctly.  All users have same configuration.  

Any ideas?
0
Comment
Question by:joseph6478
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +1
7 Comments
 
LVL 25

Expert Comment

by:Coralon
ID: 38823245
It sounds like they are getting multiple outlook profiles created.  I have run into this before, and the profiles simply refuse to send out email.  The solution was to delete all of the profiles, and recreate a new one.  If that fixes it, then your next step is to determine where the multiple profiles are coming from.

Coralon
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38823988
Could be a corrupt machine profile causing the issue if all others with the same configuration are working fine

- Rancy
0
 
LVL 24

Expert Comment

by:Brian B
ID: 38827353
Sounds like a profile issue to me as well, but that's been covered. Also if you are using caching, find the OST associated with that user and delete it.
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 

Accepted Solution

by:
joseph6478 earned 0 total points
ID: 38890809
I ended up contacting MS about this.  It appears they found something in logs that they have created a hotfix for that will be released in next few weeks.  So I will wait until then to see if the fix works.

Thanks for input.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38891931
So you made MS create a Hot-fix :) 'jokin'

- Rancy
0
 
LVL 24

Expert Comment

by:Brian B
ID: 38954620
Glad you found a fix. Thanks for posting the solution.
0
 

Author Closing Comment

by:joseph6478
ID: 38968941
I used the following MS Hotfix to solve the problem.

http://support.microsoft.com/kb/2760822
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…

631 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question