Solved

Email stuck in outbox when sent to address outside of Exchange domain while using roaming profile on 2008 Terminal Server.

Posted on 2013-01-25
7
986 Views
Last Modified: 2013-03-09
I have four users out of about 130 with the following problem.  When they send an email to someone outside of our Exchange 2010 domain, the message gets stuck in outbox.  This happens when they are using Outlook 2007 on 2008 R2 RDS, roaming profile, and redirected services.  OWA works fine. Using a standard workstation works fine with same roaming profile and redirected folders.  Safe mode works for two of the users.  Also works if a user does a right-click to send a file as an attachment instead of opening new message and adding file.  Deleting roaming profile works for a short time.  One user has rare occurrence when email get sent correctly.  All users have same configuration.  

Any ideas?
0
Comment
Question by:joseph6478
  • 2
  • 2
  • 2
  • +1
7 Comments
 
LVL 25

Expert Comment

by:Coralon
ID: 38823245
It sounds like they are getting multiple outlook profiles created.  I have run into this before, and the profiles simply refuse to send out email.  The solution was to delete all of the profiles, and recreate a new one.  If that fixes it, then your next step is to determine where the multiple profiles are coming from.

Coralon
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38823988
Could be a corrupt machine profile causing the issue if all others with the same configuration are working fine

- Rancy
0
 
LVL 23

Expert Comment

by:Brian B
ID: 38827353
Sounds like a profile issue to me as well, but that's been covered. Also if you are using caching, find the OST associated with that user and delete it.
0
Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 

Accepted Solution

by:
joseph6478 earned 0 total points
ID: 38890809
I ended up contacting MS about this.  It appears they found something in logs that they have created a hotfix for that will be released in next few weeks.  So I will wait until then to see if the fix works.

Thanks for input.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38891931
So you made MS create a Hot-fix :) 'jokin'

- Rancy
0
 
LVL 23

Expert Comment

by:Brian B
ID: 38954620
Glad you found a fix. Thanks for posting the solution.
0
 

Author Closing Comment

by:joseph6478
ID: 38968941
I used the following MS Hotfix to solve the problem.

http://support.microsoft.com/kb/2760822
0

Featured Post

Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question