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Old Outlook Calendar Events Removed after sync with iPhone

Posted on 2013-01-25
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Last Modified: 2013-02-23
Perhaps it is not related but it appears that old calendar events within Oulook are missing from the Calendar since users have been syncing their data with their iPhone. Reoccuring events appear to be ok but all other old events are gone.

I did some research and it does appear that this might be sync related. If it is sync related is there a way on an iPhone to configure the sync so that old calendar events are kept forever?

If it is not sync related then what other reasons would old calendar events be removed from a users Outlook? Bear in mind, that we disable archiving in Outlook for all users.
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Question by:bnrtech
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Expert Comment

by:Experienced Member
ID: 38821237
I have Outlook 2010, I archive, I have iPhone 4S with iTunes 11 and I sync my Outlook Calendar, Notes, and Tasks to my iPhone. Syncing my iPhone to Outlook does not seem to have removed old calendar items. My calendar is intact back to 2009 and forward from today as far as I filled it out.

There is no setting I know of in iPhone that deletes old calendars. There is a setting in Blackberry so I did look upon conversion to iPhone at the end of 2011.

Archives maintain Calendars as well (but you do not archive).

Is this one user? All users?

... Thinkpads_User
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Author Comment

by:bnrtech
ID: 38823360
Thanks Thinkpads_User

It appears that I might have mistated and made a mistake

First on your question, I only have 3 users reporting this issue and they all have iPhone5 devices. That is part of the reason we thought it was iPhone related. I have not checked with all users at this point.

Next is the mistake part. I thought archiving in Outlook was only found via Toos/Options/Other/AutoArchive. This feature I had set to disable. However, thru research I found another option by right clicking on Calendar/Properties/AutoArchive. On this page I disabled the feature and will be checking with the user on Monday to see if this tweaked helped.
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Experienced Member earned 500 total points
ID: 38823389
I use Archiving and Calendars are archived as a result of this. There is a setting in Auto Archive to Delete Old Items and that may have happened here. As a result of your post, I did go back and verify that calendar entries back to 2003 are still there in my calendar.

Clients have lost calendar entries because of BlackBerry settings or Palm Pilot settings (years and years ago), so I am very careful. But my iPhone did not delete anything.

Please let us know.   ... Thinkpads_User
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Author Comment

by:bnrtech
ID: 38823425
I will post an update after I connect with the user on Monday.

The irony is that these 3 particular users were die-hard Blackberry users and this was never a challenge when they were on the BES. Given that I am trying my best to retire the BES I convinced these 3 users and 4 others to switch to either an iPhone or Android devices. 4 of the users went with an Android and the other 3 went with an iPhone. I have only heard from the iPhone users about the missing old calendar events which is another reason we started down the iPhone path as the issue.

My guess is that it is also an issue with the Android users but they simply have not bothered to check old calendar events.
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LVL 96

Expert Comment

by:Experienced Member
ID: 38922249
@bnrtech - Thank you and I was pleased to help you with this.

.... Thinkpads_User
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