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Movie DVD's crash Windows 7 64 bit OP.

Posted on 2013-01-26
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Last Modified: 2013-01-26
Hi.

I recently had to perform a factory restore on my Windows 7 64 bit PC but now I cannot play movie DVD's as they crash my OP when I try.

Any suggestions?

Thank you.
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Question by:WEBPLODDER
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7 Comments
 
LVL 87

Expert Comment

by:rindi
ID: 38821945
Have you installed a good AV utility and run all the Windows updates after you did the factory restore? That's always the first thing to do. First remove the trial AV tool which the manuafacturer's put on such PC's then install a good tool. After that install SP1 if that isn't already included, then run all updates after that. When that is done check for driver updates from the manufacturer's site and install those.

A very good AV product is Panda's Cloud Antivirus. I'm using the free version and have never been disappointed yet.
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Author Comment

by:WEBPLODDER
ID: 38822102
Hi rindi.

I do have Bit Defender AV installed, which I regularly use to do a virus check, however, I did download SP1 as you suggested, as well as confirming my DVD drivers were ok (at least that was what I was told when checking in Device Manager), but the problem persists..

The funny thing is, it is only one side of the DVD in question that gives problems: the other side plays without any problems so I'm coming to the conclusion it is something about the quality of the DVD itself rather than a problem with my OP that is the basic issue. So, unless you have anything further to suggest I think I am going to close this question and just put it down to sub-standard  manufacturing on the part of the DVD people. I await your comments.
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LVL 87

Accepted Solution

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rindi earned 500 total points
ID: 38822156
You could also try another DVD drive, or check if there is a firmware update for your drive. Another thing that might help is clean the DVD which makes problems.
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Author Comment

by:WEBPLODDER
ID: 38822207
As a matter of fact I do own another PC, which is a laptop and much newer than my desktop. The DVDs do play on it but there is still occasional freezing, which is why I'm wondering if the DVDs are a bit sub-standard. Having said that, I guess the DVD drives you find in laptops are not of the same quality as the ones in desktops, I really could not say.

I think cleaning the drive on my desktop might help and I have checked possible updates for it, which do not seem to be needed at present.

Anyway, many thanks for your helpful comments which have steered me in the right direction.
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Author Comment

by:WEBPLODDER
ID: 38822349
I've requested that this question be closed as follows:

Accepted answer: 0 points for WEBPLODDER's comment #a38822207

for the following reason:

Because it was arrived at through the step by step process of elimination.
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Author Comment

by:WEBPLODDER
ID: 38822216
I'm not clear how I should award points. Instructions provided are confusing.
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Author Closing Comment

by:WEBPLODDER
ID: 38822350
Very helpful and clear comments.
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