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Movie DVD's crash Windows 7 64 bit OP.

Hi.

I recently had to perform a factory restore on my Windows 7 64 bit PC but now I cannot play movie DVD's as they crash my OP when I try.

Any suggestions?

Thank you.

rindi

Have you installed a good AV utility and run all the Windows updates after you did the factory restore? That's always the first thing to do. First remove the trial AV tool which the manuafacturer's put on such PC's then install a good tool. After that install SP1 if that isn't already included, then run all updates after that. When that is done check for driver updates from the manufacturer's site and install those.

A very good AV product is Panda's Cloud Antivirus. I'm using the free version and have never been disappointed yet.

WEBPLODDER

ASKER

Hi rindi.

I do have Bit Defender AV installed, which I regularly use to do a virus check, however, I did download SP1 as you suggested, as well as confirming my DVD drivers were ok (at least that was what I was told when checking in Device Manager), but the problem persists..

The funny thing is, it is only one side of the DVD in question that gives problems: the other side plays without any problems so I'm coming to the conclusion it is something about the quality of the DVD itself rather than a problem with my OP that is the basic issue. So, unless you have anything further to suggest I think I am going to close this question and just put it down to sub-standard manufacturing on the part of the DVD people. I await your comments.

ASKER CERTIFIED SOLUTION

rindi

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WEBPLODDER

ASKER

As a matter of fact I do own another PC, which is a laptop and much newer than my desktop. The DVDs do play on it but there is still occasional freezing, which is why I'm wondering if the DVDs are a bit sub-standard. Having said that, I guess the DVD drives you find in laptops are not of the same quality as the ones in desktops, I really could not say.

I think cleaning the drive on my desktop might help and I have checked possible updates for it, which do not seem to be needed at present.

Anyway, many thanks for your helpful comments which have steered me in the right direction.

WEBPLODDER

ASKER

I've requested that this question be closed as follows:

Accepted answer: 0 points for WEBPLODDER's comment #a38822207

for the following reason:

Because it was arrived at through the step by step process of elimination.

WEBPLODDER

ASKER

I'm not clear how I should award points. Instructions provided are confusing.

WEBPLODDER

ASKER

Very helpful and clear comments.