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CrashPlan Pro Retore when the Server that was backed up is not available

Posted on 2013-01-26
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Last Modified: 2013-02-16
One of my computers on the Network has died. However I have been backing it up using CrashPlan Pro. So I know all my data is there somewhere.

But now that the computer is no longer available, even if I go to my CrashPlanPro Server, go to the admin console, devices, select the computer name, and then on the action menu select restore.

When I do that, a web restore message pops up saying the machine is unavailable.

So basically my question is, how can you restore data from a machine that is no longer available but that was previously backed up by Crashplan Pro.

Note we did not use the cloud, only the server version.
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Question by:Christian_Agard
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ee_reach earned 500 total points
ID: 38823177
I have only cp+, not pro, so the answer may be different.  However, for us, when we need to get files for a machine that is no longer available, we use the "adopt a computer" feature.  This switches the backup's affiliation from one computer to another.

You mentioned you did not use the cloud, just the server version, but I am not sure if you are pro or proe (enterprise edition).   However, I notice that on their feature comparison screen, they say that "Admin restore from one computer to another " is available only for the enterprise edition.  So if you are not seeing that sort of feature, it may be because it is available only to enterprise edition and maybe you aren't enterprise edition?

In case Pro works differently from CP+, I mention they have free phone support.  Here are the detail for weekends:
Sat - Sun: 9 AM - 5 PM  US Central time (7-7 during the week)       
United States:  855.411.4242       
International: +1 612.333.4242   option 2

During the week, in addition to phone support they also have chat, which is very helpful
Here is the link to their support page:
http://www.crashplan.com/business/support

Hope this helps.
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