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Helpdesk test questions

Posted on 2013-01-26
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Last Modified: 2013-01-31
Hi, i have to interview 2 people for a helpdesk role.  Been along time since i was doing helpdesk.   Does anyone know of websites which i can use to set up a troubleshooting test.

Many thanks
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Question by:exchangeadmin29
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by:IanTh
ID: 38823673
it really depends on the helpdesk level as first line is very easy as they just effectively read a crib sheet they dont know anything really. The 2nd line helpdesk is the level where you have to start using your head there are tests you can download but you will need to add some more detail for that.
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dan_blagut earned 500 total points
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Does you company use the ITIL framework, ask them questions about ITIL.

You need to write questions based on your Helpdesk, this should be easy to get the Top 10-20 Common HelpDesk Problems from your helpdesk, using a report?

Do you use Helpdesk software, Ask them if they've used Helpdesk or Service Desk software before?
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by:exchangeadmin29
ID: 38824036
Test on Office 2007 + XP and basic networking troubleshooting.  ITIL, maybe next yr as the helpdesk will start to grow.

We run Exchange 2007 - Citrix - Sever 03 + Office 07
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by:btan
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by:dan_blagut
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