Solved

Helpdesk test questions

Posted on 2013-01-26
6
3,052 Views
Last Modified: 2013-01-31
Hi, i have to interview 2 people for a helpdesk role.  Been along time since i was doing helpdesk.   Does anyone know of websites which i can use to set up a troubleshooting test.

Many thanks
0
Comment
Question by:exchangeadmin29
6 Comments
 
LVL 30

Expert Comment

by:IanTh
ID: 38823673
it really depends on the helpdesk level as first line is very easy as they just effectively read a crib sheet they dont know anything really. The 2nd line helpdesk is the level where you have to start using your head there are tests you can download but you will need to add some more detail for that.
0
 
LVL 21

Accepted Solution

by:
dan_blagut earned 500 total points
ID: 38823744
0
 
LVL 119
ID: 38823968
Does you company use the ITIL framework, ask them questions about ITIL.

You need to write questions based on your Helpdesk, this should be easy to get the Top 10-20 Common HelpDesk Problems from your helpdesk, using a report?

Do you use Helpdesk software, Ask them if they've used Helpdesk or Service Desk software before?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:exchangeadmin29
ID: 38824036
Test on Office 2007 + XP and basic networking troubleshooting.  ITIL, maybe next yr as the helpdesk will start to grow.

We run Exchange 2007 - Citrix - Sever 03 + Office 07
0
 
LVL 62

Expert Comment

by:btan
ID: 38824040
0
 
LVL 21

Expert Comment

by:dan_blagut
ID: 38824089
1

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Scenario: Your operations manager has discovered an anomaly in your security system. The business will start to suffer within 15 minutes if it is a major IT incident. What should she do? We have 6 recommendations for managing major incidents (https:…
An article on effective troubleshooting
Viewers will learn how to properly install and use Secure Shell (SSH) to work on projects or homework remotely. Download Secure Shell: Follow basic installation instructions: Open Secure Shell and use "Quick Connect" to enter credentials includi…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question