[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 4372
  • Last Modified:

Helpdesk test questions

Hi, i have to interview 2 people for a helpdesk role.  Been along time since i was doing helpdesk.   Does anyone know of websites which i can use to set up a troubleshooting test.

Many thanks
0
exchangeadmin29
Asked:
exchangeadmin29
1 Solution
 
IanThCommented:
it really depends on the helpdesk level as first line is very easy as they just effectively read a crib sheet they dont know anything really. The 2nd line helpdesk is the level where you have to start using your head there are tests you can download but you will need to add some more detail for that.
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Does you company use the ITIL framework, ask them questions about ITIL.

You need to write questions based on your Helpdesk, this should be easy to get the Top 10-20 Common HelpDesk Problems from your helpdesk, using a report?

Do you use Helpdesk software, Ask them if they've used Helpdesk or Service Desk software before?
0
A Cyber Security RX to Protect Your Organization

Join us on December 13th for a webinar to learn how medical providers can defend against malware with a cyber security "Rx" that supports a healthy technology adoption plan for every healthcare organization.

 
exchangeadmin29Author Commented:
Test on Office 2007 + XP and basic networking troubleshooting.  ITIL, maybe next yr as the helpdesk will start to grow.

We run Exchange 2007 - Citrix - Sever 03 + Office 07
0

Featured Post

New Tabletop Appliances Blow Competitors Away!

WatchGuard’s new T15, T35 and T55 tabletop UTMs provide the highest-performing security inspection in their class, allowing users at small offices, home offices and distributed enterprises to experience blazing-fast Internet speeds without sacrificing enterprise-grade security.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now