Solved

Error with PPP connection 678 on Windows Vista

Posted on 2013-01-26
3
774 Views
Last Modified: 2013-03-18
I am getting an Error with PPP connection 678 on Windows Vista using a Sierra Wireless 250U usb wifi device. I have tried nearly everything out on the internet. I have tried netsh and disabling networks and nothing is working. Please help... BTW, I am using a Toshiba satellite laptop.
0
Comment
Question by:taviaf
3 Comments
 
LVL 9

Accepted Solution

by:
EMJSR earned 500 total points
ID: 38823343
Error 678 usually means that the remote host did not respond to your request. There can be several reasons.

1) Is your WIFI device installed correctly?

2) Are the drivers working (check Device Manager)?

3) Have you tried a different USB port?

4) Are you using some kind of software to connect?

5) Do you have a router and are trying to connect using some PPPoE client of sorts?


This might help you further, too:

http://www.sierrawireless.com/en/Support/Downloads/AirCard/USB_Modems/~/media/Support_Downloads/AirCard/additional_support/Sierra%20USB%20250U%20Troubleshooting%20Guide%20Sprint.ashx
0
 
LVL 45

Expert Comment

by:Craig Beck
ID: 38841347
Are you trying to establish a VPN connection?
0
 
LVL 69

Expert Comment

by:Merete
ID: 38863106
Is wireless enabled?
In Network Connections does the wireless connection show as 'enabled' or 'disabled' or is it alternating?
To toggle it on there is a key combination (Fn + F2); on Toshiba I think it is a button (that may look like a simple indicator) on the front.
Extract from manual
If you are unable to resolve your issue using the Troubleshooting steps below,
please contact Sprint Customer Service
Troubleshooting Guide
Sprint 3G/4G USB 250U by Sierra Wireless

1. The Sprint SmartViewTM software does not detect the USB 250U.
Please be sure that you install the Sprint SmartView software from the CD in the box
before inserting the 250U device.
If you’ve installed the Sprint SmartView software onto your desktop and your computer
is not detecting the USB 250U, here are several reasons why this behavior may occur:
• If the device is plugged in at boot up sometimes the device is not
recognized. You will need to:
¿ Validate that you are running Sprint SmartView version 2.40 (which comes
with the USB 250U on the CD) or above
¿ Remove the device from your computer
¿ Close Sprint SmartView and re-start it
¿ Re-insert the device
• The USB 250U is not fully inserted into the USB port on your PC.
The USB 250U must be fully inserted into the USB port of your computer in order for
the drivers to be installed and the Sprint SmartView software to recognize the USB
250U.
¿ If necessary, remove and reinsert the USB 250U into the USB port on the
computer.
¿ If this does not resolve the problem, try using another USB port (if available).
¿ If the USB 250U is still not recognized, remove the USB 250U and reboot the
computer. Once the computer is booted up, plug in the 250U USB again.
¿ Ensure the USB 250U is plugged directly into a computer— not a USB hub.
• Another application is conflicting with the Sprint SmartView software.
Ensure that applications such as ActiveSync, HotSync, WinFax and/or other
connection managers and other WiMAX software are not running in the System Tray
(that is, the icons located by the clock on the Windows taskbar) while using the
Sprint SmartView software.
There is more steps in the PDF.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Suggested Solutions

This article is split into background info to start and actual review at bottom: Some time ago I wanted to sell a system with both wired and wireless capability but at minimum expense.  Having visited my trusted online auction I was pleasantly su…
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now