We have a Dell laptop running Windows 7. It was recently in the shop to remove a virus. Everything now works fine, except it won't work with any of her ipods. The ipods can be seen under Devices and Printers, and by the Device Manager. They appear to be associated with the correct drivers. But if I select to view the properties using Device Manager, the spinning wheel cursor appears, and the Device Manager.stops responding. The laptop also will stall in the shutdown process, if the ipod is connected. Disconnecting the ipod at that point, causes the laptop to finish shutting down.
I should mention that an ipad works fine with Itunes on the laptop.
I have reinstalled the Itunes drivers and software several times. I've put the ipod into disk mode, also tried a different ipod cable, and neither helped. I've run virus scans using different anti-virus software, but they don't find anything wrong. I'm able to use the same ipods on a different Dell laptop that is also running Windows 7, so I don't think the ipods are a problem.
Nothing else on the laptop seems to be broken. Everything else works. Other USB devices work fine, so I don't think it's a USB issue.
The next step appears to be to reinstall the operating system. But I would like to know if there is anything else worth trying before doing that.
Thanks. - Mark