Prompt for Autodiscover certificate

Posted on 2013-01-28
Medium Priority
Last Modified: 2013-01-29
We have one workstation that always prompt for Autodiscover certificate when it starts Outlook (cache mode). In addition, some the of addresses on Global address book can't be retrieved.

However, if we start the Outlook in online mode, it works fine.  Any idea ? All our workstation are configured with cache mode but no problem is reported.

Question by:AXISHK
  • 2

Expert Comment

ID: 38825987
is the client configured to use outlook anywhere or does this message pop up regardless of the clients configuration?

Author Comment

ID: 38825996
It is a workstation in internal office and only a workstation has this problem...

Is it some wrong with the Outlook cache ? I think to fix it regarding than rebuild the workstation / Outlook...


Assisted Solution

wshty earned 1000 total points
ID: 38826021
do you also get this message on another pc when trying to connect externally (laptop using outlook anywhere)?

does this happen for all outlook-profiles on this computer (eg. with another user logged in)
if not: try recreating the profile via control panel -> Email
LVL 19

Accepted Solution

suriyaehnop earned 1000 total points
ID: 38830166
You may try to rename the .ost file. This file appear at C:\Users\<username>\AppData\Local\Microsoft\Outlook

Close the Outlook. Rename xxx.OST to xxx.OST1. Laych the Outlok again

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

In my humble opinion (IMHO), TouchDown from Symantec is the best in class for this type of application, but Symantec has end-of-lifed it and although one can keep using it, it will no longer be supported or upgraded.  Time to look for alternatives t…
The Exchange database may sometimes fail to mount owing to various technical reasons. A dismounted EDB file can be the source of many Exchange errors including mailbox inaccessibility for users. Resolving the root cause of mounting problems becomes …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Watch the video to know the simple way to remove or recover or reset lost or forgotten passwords of Outlook PST file. With Kernel Outlook Password Recovery tool such operation is very easy to perform. It is a freeware with limitation to use with 500…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question