Solved

Outlook 2007 - email disappear after reading

Posted on 2013-01-28
3
500 Views
Last Modified: 2013-02-11
Open email in inbox.
Leave email there
Move to say sent items.

Go back to inbox.
That email is now vanished.
same happen with any new email opened

Probable cause?
0
Comment
Question by:fcek
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 7

Accepted Solution

by:
krish5music earned 250 total points
ID: 38826485
Hi,

Please try the below steps and let me know if it helps.

Change view; View-> Current View-> Messages
Reset view; View-> Current View-> Customize Current View…-> button Reset

Outlook 2007
File-> Data File Management…-> select the Exchange mailbox-> button Set As Default

Thanks!
Krish.
0
 
LVL 47

Assisted Solution

by:apache09
apache09 earned 250 total points
ID: 38829533
Krish is onto it

Its likely a view or filter hiding the mail items
If the method above does not work, or if the views are broken or corrupt you can use a command line switch to reset them all back to outlook default settings on install

This is done by opening outlook using
Start>RUn>Outlook.exe /cleanviews


Now note that all views, custom or not, will be reset
If you have any custom views you will need to recreate them


Another thing it could be is  a rule
have a look at your rules
note them down (in Detail)

Then open outlook using
Start>RUn>Outlook.exe /cleanrules

this resets all client and server side rules that could move your mailitems out of view

Now go back and re-add your rules
test outlook between each one

if you add one, and the behavior returns
You know its related to that rule and will likely need to modify it
0
 

Author Closing Comment

by:fcek
ID: 38878213
Thanks everyone
0

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question