Solved

Slow Folder/File Access - Windows 2011 SBS

Posted on 2013-01-28
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Last Modified: 2013-03-26
Hi there,

I have an usual problem with slow folder/file access for one user only.  The PC they are using is brand new and the folder share is over a fast LAN to a new server after an SBS2003 to SBS2011 migration.

On the shared drive there are two folders used by this user for creating PO's which are created from a MS Word 2010 template.  These two folder take around 10 seconds to access and only these two folders.  All others on the shared drive open instantly.

Now when I log on to the same PC I can access the two problem folders without any issues so this seems to be related to the user's profile and these two shared folders.  If I copy the contents from one of these folders to a new folder the problem still happens.

The folder only has about 200 x 85kb word docs.  Now these docs are created from a template in word some am wondering if this is having an impact?

Any ideas are greatly appreciated.

Thanks, Wayne
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Question by:wrgoulden
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Expert Comment

by:DoveSupport
ID: 38826886
Hi Wayne, when you say you access the folders - is this via Windows Explorer, or the "File, Open" from Word ?
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Author Comment

by:wrgoulden
ID: 38826902
Hi there,

A mapped drive from either opening My Computer direct ornavigating using explorer; same result.

Thanks, Wayne
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LVL 1

Expert Comment

by:DoveSupport
ID: 38827279
Does the file search / listing behave when browsed via unc ?
\\servername\share
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Author Comment

by:wrgoulden
ID: 38828628
Yes, same thing happens.  I have type UNC path direct using hostname and IP but slowness still occurs on these two folders.  I am ruling out a network or hostname resolution issue as under my logon on same PC folders and files open straight away.

Thanks, Wayne
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Accepted Solution

by:
DoveSupport earned 500 total points
ID: 38830148
Does the affected user have a roaming profile, or a local profile on 1 PC ?
Does the problem follow the user, if they work from another PC ?
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Author Closing Comment

by:wrgoulden
ID: 39021930
Hi there,

Sorry for late response.  It was a roaming profile that was corrupt causing the issue.  Have recreated a new one and the issue has gone away for the minute.

Thanks for the pointers.

Regards, Wayne
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