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Exchange 2010 Disclaimer Causing Asian Characters and Garbled Formatting

Posted on 2013-01-28
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Last Modified: 2013-02-04
I just got my Exchange 2010 Hub and Client Access server working as the new "front end" for my Exchange 2003 servers. Everything is working fine, except now that I'm using the built-in disclaimer, some clients are getting garbled messages. Notably the disclaimer looks find though.

I found these links which are very similar, but I haven't found my solution yet:

http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/d38d6047-912e-4153-80e2-4968d8b5eefa

http://support.microsoft.com/kb/969129
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Question by:cajx
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by:Manpreet SIngh Khatra
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Hope the Language pack is installed ?
What is the Exchange 2010 version of HUB's ? SP and RU :)

- Rancy
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by:cajx
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I guess I should specify, we aren't using any Asian characters at all... but when the formatting goes crazy it just inserts them semi-randomly.

Exchange 2010 is updated with SP2 and all the rollups to date. Is that what you mean?

Sample of what it should say:
Site Work Activities. Continued placing structural clay

Sample of what it actually sends to the client:
¿TML dir=ltr>¿EAD>¿META content="text/html; charset=unicode" http-equiv=Content-Type>¿META name=GENERATOR content="MSHTML 9.00.8112.16457"¿/HEAD>¿BODY> ¿IV dir=ltr id=idOWAReplyText25860>¿DIV dir=ltr>¿ONT color=#000000 size=2 face=Arial>Gentlemen,¿FONT¿/DIV¿/DIV> ¿IV dir=ltr> ¿IV dir=ltr> ¿IV dir=ltr> ¿IV dir=ltr> ¿IV dir=ltr> ¿IV dir=ltr id=idOWAReplyText86701>¿DIV dir=ltr>¿ONT size=2 face=Arial>¿FONT> ¿/DIV> ¿IV dir=ltr¿FONT size=2 face=Arial¿STRONG¿U>Site Work Activities¿/U¿/STRONG>¿FONT¿/DIV> ¿IV dir=ltr¿FONT size=2 face=Arial>    ¿TRONG>Caju¿/STRONG> - Continued placing structural clay¿/FONT>¿DIV>¿DIV dir=ltr>¿ONT size=2 face=Arial>               - Continued placing structural clay¿/FONT>¿DIV>¿DIV dir=ltr>¿ONT size=2 face=Arial>               - ¿FONT¿FONT size=2 face=Arial>
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by:cajx
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I've also just seen this bit and think it's closely related or perhaps our exact problem:

http://social.technet.microsoft.com/Forums/is/exchange2010/thread/707f5684-13ff-4b48-a42f-d2422d538795

quote:
"We've got something like this when Ex2003 OWA (Outlook Web Access) users try to send email to folks on EX2010 users.  

The sender was using IE-7.  Apparently there's a "feature" in the encoding in EX03 and IE that requires a patch on EX03.  We're not going there because we are trying to de-commission our Ex03 environment.

My work around, was to have the Ex03 OWA user, use a different browser aka... FireFox or Chrome.  Works fine now, using the OWA-lite in Ex03.

IDK if that's your issue, but give it a look
JLH "
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cajx earned 0 total points
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Update, yes it is definitely an I.E. bug. Sending through Firefox works fine. I'm turning off the disclaimer temporarily, and now everything works fine even in I.E.

I still would like a clean fix... it almost sounds like I have to contact MS directly... and I bet Exchange 2003 is not under normal support so they probably want extra $$$. Since I'm planning to move to Exchange 2010 100% (I've got all the licensing, it's just a time thing), I'll probably avoid giving MS any more money just to fix old broken stuff.
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by:Manpreet SIngh Khatra
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What is the IE version your using ?
Can you check the addons with IE and Firefox :)

I would proceed rather pay and move everything across

- Rancy
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by:cajx
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The links I provided show some historical talks of the problem. Microsoft doesn't seem to want to really fix it for the general public, and so I'm just going to disable the feature till I'm done with Exch 2003.
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