NetApp - Firmware Upgrades

Posted on 2013-01-28
Last Modified: 2013-01-31
We received an auto-support email detailing a few risks about our NetApp (listsed below). Is there a step-by-step guide on how to update the firmware on the NetApp. Does the update require downtime? We have two locations with this issue. One is an HA pair, and another is a standalone NetApp in a DR environment. Also, I don't think any of our NetApps use shelves.


Name: Out-of-date qual-devices-v3 file.
Category: Storage
Severity: High
Details: The Package Date under Disk Qualification Package Details is 20110330, and the latest version is 20120430. The Disk Qualification Package is available from the Disk Drive & Firmware Matrix on the NOW site. Potential Impact: Drives that are not recognized may be handled incorrectly.
Internal Info: Sig Burt: 520585
More Info: CSB-1107-01

Name: ACP firmware is out of date.
Category: Shelf firmware - Best Practice
Severity: Best Practice
Details: The following module types have OUT OF DATE ACP firmware: IOM6E. Potential Impact: Out of date firmware may affect stability of connectivity to shelves.
Internal Info: SigBurt: 513261
More Info: Shelf firmware download page
Question by:pzozulka
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
LVL 42

Expert Comment

ID: 38827627
ACP firmware does not require downtime.

Accepted Solution

FilipZahradnik earned 500 total points
ID: 38828976
Out-of-date qual-devices-v3 file refers to the Disk qualification Package (DQP). Upgrading this is non-disruptive.

ACP (Alternate Control Path) is only used for management, not for data transfers. Upgrading ACP firmware is also non-disruptive. However, the IOM module in your post is the internal IOM6E expander in the head unit. There is no ACP firmware package for IOM6E as it is part of the Service Processor (SP). If you really want to update it, try updating your SP firmware. If SP is up-to-date, then you kind of need to live with it ;)
Details here:

DQP insturctions and download:
SP instructions and downloads:

Author Comment

ID: 38831557
So I tried upgrading the IOM6E firmware by following this article:

We are running ONTAP 8.1, so it should be non disruptive yet after copying the .SFW and .FVF files, nothing is happening. I had to restart the filer for the change to take place. Now I have to do this on other filers, what do I need to do to make it "non disruptive"? Is there a command I need to run?
[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.


Expert Comment

ID: 38832750
IOM firmware update is normally nondisruptive, as long as you follow the instructions and meet the criteria in the article. After you place the files in the correct directory, ONTAP picks them up and installs them if update is necessary. What IOM version were you running before?

However, please note that you updated the IOM firmware, not the ACP firmware. External shelves like DS4243 with IOM3 or IOM6, there are 2 pieces of firmware involved - IOM and ACP-IOM. In your case, for the internal IOM6E, there is only the IOM firmware. ACP firmware is not available separately for reasons I explained above.

Author Comment

ID: 38833251
Here's the line directly from the sysconfig -a command, so it looks like we were on version 0113:

Shelf 0: IOM6E    Firmware rev. IOM6E A: 0113  IOM6E B:

As for the ACP firmware, we understand that this is not available, and at this point we are only trying to update the shelf firmware, only. I uploaded the two files (.SFW and .FVF) to the correct directory, and gave it about an hour while periodically running the sysconfig -a command to see if the new firmware would automatically show up, but it didn't (until I rebooted).

Expert Comment

ID: 38833808
Is option shelf.fw.ndu.enable set to on?

You should be able to kick the update off manually by running "priv set advanced" then "storage download shelf". I suggest you do it in a maintenance window to minimize risk.

Author Comment

ID: 38835821
It's set to on.

Ok, I'll try that command. I've read through a few articles on installing the firmware, and I've see nthat command used on older ONTAP versions, but not on the 8.1. I'm assuming it should still work though, so I'll give it a try.


Expert Comment

ID: 38836918
I can confirm that the storage download shelf command is still present in ONTAP 8.1.

I strongly suggest you first try it in a maintenance period or on a non-production controller, in case something unexpected happens. There might be a reason why ONTAP is not kicking off the automatic updated.

Featured Post

Don't Cry: How Liquid Web is Ensuring Security

WannaCry is just the start. Read how Liquid Web is protecting itself and its customers against new threats.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever notice how you can't use a new drive in Windows without having Windows assigning a Disk Signature?  Ever have a signature collision problem (especially with Virtual Machines?)  This article is intended to help you understand what's going on and…
The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question