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Webpage beling blocked by Sonicwall in IE but not firefox

Posted on 2013-01-28
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Last Modified: 2013-02-15
I have a user who is trying to get to a legit website for our company.  I've verified that she's a member of all the correct groups and SHOULD have access to this.  I can bring up the initial website but if I click on any of the links the sonicwall (for her computer) apparently thinks that it is in a category that she shouldn't have access to.  If I open up FF and go to the same address, click the same link there is no problem.  Loads the page fine.  I've also noticed in IE that when I get the block page, if I click the reload page icon it will also display the page like it should.  I tried to call Sonicwall Tech support, and after watching the lady spend 25 minutes trying to figure out how to install Firefox on the computer I don't have a lot of faith they are going to be able to help me.  Anyone have any ideas?
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Question by:adml_shake
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Expert Comment

by:Rahul Patil
ID: 38828017
Hi,

Can you please check if proxy settings for Firefox and Internet explorer are same?
It looks like you are using different proxy settongs in IE and FF.

Regards,
Rtantra
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Author Comment

by:adml_shake
ID: 38828174
We don't use a proxy server.  All our internet traffic flows from the onsite router to or corporate Sonicwall where it's then filtered.
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Accepted Solution

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Rahul Patil earned 800 total points
ID: 38828418
Hi,

1.What version of Internet explorer you are using?Upgrade to latest or IE8 may resolve the issue.

Also check if  the behavior persist if you start IE8 32-bit in No Add-ons mode?

   => Start | (All) Programs | Accessories | System Tools | Internet Explorer (No add-ons)

2. Does the behavior persist if you Reset IE Advanced settings & reboot?

Regards,
Rtantra
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