jmolhava
asked on
Outlook 2007 crashes when closing a calendar item
When I close a calendar item in Outlook 2007 (w/SP3) the whole program instantly disappears without any error info and nothing shows in event viewer.
If I open an email item first, then go to calendar and open and close a calendar item it does not crash. This behavior is consistent. If I open Outlook in Safe Mode it doesn't do this.
However, sometimes it will close like this randomly when closing either an email or calendar item.
I have already:
Ran Office diagnostics
Repaired Office
Uninstalled and re-installed Office
Disabled all Add-ins
Office is completely up to date since re-installing.
If I open an email item first, then go to calendar and open and close a calendar item it does not crash. This behavior is consistent. If I open Outlook in Safe Mode it doesn't do this.
However, sometimes it will close like this randomly when closing either an email or calendar item.
I have already:
Ran Office diagnostics
Repaired Office
Uninstalled and re-installed Office
Disabled all Add-ins
Office is completely up to date since re-installing.
ASKER
Sorry I forgot to say that I did create a new profile already. And this is an Exchange account with no other emails on it.
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ASKER
Made no difference after setting them all to 0.
ASKER
apache09 - after i did what you said I also did the same trial and error with services and startup items. It took a while but eventually I found the culprit. It was a startup item: hkcmd.exe which is a hotkey program related to the Intel graphics card.
I have no idea why, but if this is running then I get the problems above. If it is not running then Outlook is fine.
Thank you for the troubleshooting path that led me to find this.
I have no idea why, but if this is running then I get the problems above. If it is not running then Outlook is fine.
Thank you for the troubleshooting path that led me to find this.
ASKER
The solution offered wasn't exact but it did lead me to the final resolution. Thanks!
If this is an exchange account - can you create a new profile.
Or possibly create another outlook profile with the same settings as your original one as a test (make sure you leave a copy of the emails on the server if this is a POP account) when you set up your new profile settings.
Then see if you get the same errors on your new profile?