Service level agreement

Posted on 2013-01-28
Medium Priority
Last Modified: 2013-01-29
I have a possible new customer and they need a 24x7 SLA for me and another engineer.  Does anybody have an example of one I can use?
Question by:dhuff2012
LVL 22

Accepted Solution

Matt V earned 2000 total points
ID: 38830956

Author Closing Comment

ID: 38831995
Perfect,  Thanks.

Featured Post

Managed Security Services Webinar - March 15

Selecting the right managed security services platform to grow your business can be a huge undertaking. Join WatchGuard and Frost & Sullivan in an upcoming webinar as we dive into the key elements of selecting a vendor platform and partnership to fuel a successful MSSP business.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Imagine you have a shopping list of items you need to get at the grocery store. You have two options: A. Take one trip to the grocery store and get everything you need for the week, or B. Take multiple trips, buying an item at a time, to achieve t…
Getting hacked is no longer a matter or "if you get hacked" — the 2016 cyber threat landscape is now titled "when you get hacked." When it happens — will you be proactive, or reactive?
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
When cloud platforms entered the scene, users and companies jumped on board to take advantage of the many benefits, like the ability to work and connect with company information from various locations. What many didn't foresee was the increased risk…

597 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question