Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Email to Exchange servers doesn't get to mailbox

Posted on 2013-01-28
3
Medium Priority
?
615 Views
Last Modified: 2013-02-04
Hi!

I have an organization with a single domain and 2 exchange servers-- we are migrating from Exchange 2003 to 2010, so both are currently in production. I have a gateway server that drops mail directly to my Exchange 2003 (by IP address), and then mail is scanned by Trend Micro's Worry Free Advanced (v8) and GFI Essentials 2012, and I believe the scan order is Trend first, then GFI. The mail is (then?) delivered to the correct mail server.  I say this with trepidation because I may be unclear on the order.

The problem is this: some outside email from select people never makes it to the users, and don't generate bouncebacks/NDRs. I've done reputation checks on their mail servers and IP's for blacklist/rbl health checks and they are clean. Quarantine search on both Trend and GFI show nothing in the logs, but I can see from my gateway (3rd party) server that the handoff to Exchange on these messages succesfully complete no differently than others.

Users not receiving email aren't specific to one server: some are on Exchange 2010, some on Exchange 2003. I can see it arriving on the 2003 server in the smtpsvc log, and if I go to the message tracker in either server, no results.

I am looking for ideas on identifying the problem, and/or specific log file locations to walk/review.

TIA! Trish
0
Comment
Question by:pbenningfield
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 9

Accepted Solution

by:
EMJSR earned 2000 total points
ID: 38829226
Could it be that the Outlook junk filter has just done its job and your users are simply not checking the Junk Email folder in Outlook? The countless times that has happened to me; if I had a penny...

You also might want to have a look at the TransportAgents in Exchange 2010. That can either be done via the Command Shell or within the Transport Hub tab; maybe Exchange Content Filtering is causing a problem as well.

I had an issue a while back that the Sophos PureMessage AntiSpam transport agent had to be processed before or after (I cannot remember right now) some of the native Exchange transport agent, essentially making some emails not show up for no reason.

This might help you further: http://www.msexchange.org/articles-tutorials/exchange-server-2007/planning-architecture/understanding-transport-agents-part1.html

In the Exchange Management Shell you can type the following command to get a list of all your TransportAgents:

Get-TransportAgent

I hope that provides you with a few pointers.
0
 
LVL 2

Author Closing Comment

by:pbenningfield
ID: 38850853
Thanks!  Junk folders wasn't the issue-- adjusting my IMF allowed me to allow email though to the next level of filtering and see what I was losing.
0
 
LVL 9

Expert Comment

by:EMJSR
ID: 38851080
Glad I could help!
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes clients can lose connectivity with the Lotus Notes Domino Server, but there's not always an obvious answer as to why it happens.   Read this article to follow one of the first experiences I had with Lotus Notes on a client's machine, my…
Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question