Be gentle because I am not a server person.
I've got the SFTP credentials to access a VPS server which according to the customer gives full access to the root folder of his site, but when I use the credentials on Filezilla all I see are some system files but no sign of the files for the website. In fact the only folders I see are .gnupg, .pki, .ssh, bin, backups, temp, and vmware-tools-distrib. Nothing that would indicate a folder for web accessible files. Normally I would expect to see a www folder or something, but the customer swares up and down that these are the credentials used for accessing his site files.
Can anyone enlighten me as to what could possibly be going on here, what it is I am actually looking at, and how can I find the site folders?